Customer Service Representatives (Level I) $13hr on W2

work on-site and a full-time schedule. Monday thru Friday Hours of Operation vary from 7:00 a.m.- 7:00 p.m. (subject to business needs)
Responsibilities:
Using standard call-center technology: telephones, e-mail, and web browsers
Assisting callers in finishing online applications
Responding to telephone inquiries within set time parameters
Reporting problems through an easy online system
Respond to written and telephone inquiries from claimants and third-party contacts.
Participate in other activities such as training, attending team meetings, reviews of internal and external communications.
Adhering to provided schedule and privacy rules set forth by the programs we serve.
Completing all assigned training as necessary
Filling out timesheets
Maintaining up-to-date knowledge of regulations and policies as they apply to the various programs we service.
Perform other duties as assigned by leadership.
Education, Skills and Qualifications:
Must be able to speak and read English clearly, professionally, and fluently.
High School diploma or equivalent is required.
Minimum 1 year of customer service/call center experience required.
Must be able to type a minimum of 20 WPM.
Experience working with a PC and the Windows operating system is required.
Ability to effectively work within established contractual turnaround times required.
Must have excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
Ability to work as a member of a team.
All personnel will be required to undergo program update training as the program changes.
Overtime may be required