Banquet Server/Bartender

The Banquet Server/Bartender is responsible for providing food and beverage service to guests at large to mid-sized & small events such as weddings, corporate events, holiday parties, celebrations, religious events, sporting functions and other types of events. Duties can range from direct table service, buffet service, passed appetizers, and bar service. Breakdown and general cleaning will be involved as well. He or she will also be responsible for serving beverages such as cocktails, wine, and bottled beverages to guests during banquet events. Candidates must have a friendly demeanor, work well on a team, and be comfortable on their feet for several hours at a time.

Benefits

Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.

As a Part-Time team member of the Nook, you will enjoy:

• Free individual membership to our massive 80,000+ sq. ft. fitness center, including all theequipment you need to fit almost any training program. Membership also includes all group fitness classes. (Upgrade to family membership at 50% off the total price).
• 1.5x your hourly rate of pay for holiday hours worked
• 35% discount on food and beverage purchases, including our upscale restaurant, Forklift and Palate
• 35% off all Nook apparel
• Free child watch (3 hour increments)
• Discounts on birthday parties, personal training, event space rental, and more!
• Discounts at participating local restaurants and businesses

Essential Job Functions

• Set-up banquet event & bar equipment for events according to the Banquet Event Order event details
• Anticipate guests' needs and exceed service expectations
• Ensuring the comfort of guests through answering questions, taking orders, conveying special instructions to the kitchen and bar, and serving food and beverages in a positive and accommodating manner
• Maintain professional appearance standards of the events
• Greet guests that are being serviced at the food station or bar
• Understand and communicate products and service-related query to guests when asked
• Complete proper and timely set-up and execution of Banquet events
• Ensure guest dietary needs are identified and delivered with assistance of the back of house
• Ensure all alcoholic beverages are served and consumed responsibly according to Pennsylvania Liquor Laws and Banquet beverage controls
• Collect payments from guests for specific events Bar Service through companies Point of Sale Register System
• Assist with clearing table during and after meal service for empty beverage containers/glasses
• Clean service space including tabletop, floors, and other exposed surfaces when necessary
• Carry bus trays to the kitchen for washing
• Maintain station cleanliness to maintain food safety and sanitation standards
• Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
• All other duties as assigned

Basic Qualifications

• Must be 18 years of age or older
• Dependable transportation to and from work
• Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
• Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
• Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed
• Authorized to work in the United States

Preferred Qualifications

• RAMP Training certification is a plus
• Bartending or serving experience a plus
• Experience serving covered and uncovered food trays
• Highly dependable with a history of consistent attendance and punctuality
• Guest-focused/service-oriented; ability to see big picture and impact on company. Supports Company mission as serves as an advocate for its products and services
• Demonstrates a positive and friendly attitude towards guests and fellow team members. Exhibits a respectful, professional demeanor
• Self-starting and motivated with the ability to work independently and take initiative
• Ability to multi-task and balance multiple projects/duties at once
• Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
• Integrity: Trustworthy and honest; takes accountability when appropriate
• Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
• Experience communicating with individuals of diverse demographics
• Demeanor to remain calm in tense or stressful situations
• Initiative to work efficiently with minimal supervision

Working Conditions

• Work environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds. The team member will primarily work in various banquet, event, and kitchen environments that may have fluctuating temperatures.
• Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
• Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 10 lbs. regularly, and up to 50 lbs. occasionally.
• Noise Level: The noise level in this environment is typically moderate to loud.