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Return Merchandise Authorization (RMA) Coordinator
| Hours | Full-time, Part-time |
|---|---|
| Location | Camp Hill, Alabama |
About this job
Job Description
Who We Are
OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.
With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.
OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.
Come join us! For more information visit OWLServices.com and follow us on LinkedIn.
The Role
The RMA Coordinator is responsible for ensuring the timely processing of all warranty inventory returns. The RMA Coordinator understands the impact of this position to other business functions that depend on the accuracy and efficiency of the inventory management processes. This position requires adherence to vendor return guidelines and timelines.
Responsibilities
The essential functions include, but are not limited to the following:
- Identifies and organizes incoming equipment that requires an RMA submission.
- Submits RMAs under the vendor guidelines, packages and ships RMA items.
- Verifies receipt of credit or replacement of RMA items and records in inventory system.
- Remains up-to-date with relevant RMA information (e.g. Supplier Handbooks, Release Bulletins, general vendor policies, and other requirements).
- Performs other related duties as assigned.
Qualifications
- High School diploma or GED.
- Strong computer skills: primarily Microsoft Word, Excel, and Outlook.
- Flexible, able to multi-task, and meet multiple deadlines.
- Ability to meet deadlines, while maintaining accuracy in a fast-paced and dynamic environment.
- Strong problem identification and problem resolution skills.
- Motivated individual capable of working with limited direction.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
Compensation and Benefits
- 10 Paid Holidays
- Flexible Time Off
- 401(k) Company Match
- Health, Dental, and Vision Insurance
- HSA and FSA
- Disability & Occupational Accident Insurance
- Company-Paid Life Insurance Policy
- Employee Assistance Program (EAP)
- World-class paid training program for you to learn the skills for long term career success.
Requisition 2206
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