Front Desk / Guest Service Associate

Blue Water is privately held and family-owned by father and son Jack and Todd Burbage.

Founded in 2002, Blue Water invests, develops, and manages RV resorts, campgrounds, hotels, and attractions. Blue Water's integrated marketing, revenue management, and operations approach has quickly established itself as a hospitality industry leader. With dozens of resort-area properties in East Coast states from Maine to Florida and new additions out west in Texas, Montana, and Oregon, the Blue Water family is committed to creating elite assets, delivering exceptional guest experiences, and enhancing the communities we serve.

INTRODUCTION TO ROLE

Be the shining light that sets our guest's experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in process providing exceptional service, a friendly demeanor, and an attitude of helpfulness throughout the entire process. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role!

WHO WE ARE LOOKING FOR

• Must be enthusiastic, upbeat, and energetic
• Strong attention to detail
• Ability to work a diverse work schedule, including weekends, holidays, and evenings.
• Must work well under pressure and in high-stress situations
• Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines, as well as credit card or cash machines
• Excellent communication skills
• Ability or willingness to do other roles as needed.

WHAT YOU WILL WORK ON

Reasonable accommodations may enable individuals with disabilities to perform essential functions.

• Efficiently and professionally operate all front desk and guest service station features, including taking reservations, checking guests in and out from their stay, handling site charges or rental fees with guests, and appropriately addressing issues or concerns.
• Use the Blue Water Way to provide impactful guest interaction, from phone handling to face-to-face guest interactions.
• Support the concierge department through helpfulness and supportive guest relations, including directing guests, answering questions, or assisting in making arrangements to support their stay at the property.
• Follow the daily procedure for opening and closing of the guest service center, including ensuring a clean and orderly guest service center and environment.
• Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest's signature, writing information on the daily room charge ledger, handing the ledger to the Front Desk, and dropping cash at the close of the shift.
• Ensures the property is clean, orderly, well-manicured, and always guest-ready.
• Performs other duties as assigned.
• Provides regular and reliable attendance.

The Front Desk / Guest Service Associate reports to the Front Desk Manager and works closely with the General Manager, assistant General Manager, and hotel guests.

WHAT YOU BRING

• High school diploma or GED equivalent
• 1-3 years of the Hotel front desk, reservations, guest services or concierge express
• Individuals must be versed in Hotel PMS systems
• Candidate must be familiar – preferred proficient in Front Desk handling
• Greeting/Welcoming Guests
• Check-In Process/Check-Out Process
• Individuals must have a pleasant demeanor and a welcoming voice on phones.
• Candidate must be able to multi-task, remain calm at all times, work within Brand standards, policies, and procedures
• Candidate should be familiar with the area
• Individuals must be comfortable in handling guests from many diverse backgrounds.
• The candidate will be asked to assist with projects from AGM and GM, on occasion as it relates to overall hotel operations.
• The ideal candidate must be able to work well with operating departments such as housekeeping and engineering.
• The hotel operates its own on-site Bar – open to hotel guests and the Public & a Marketplace open to Hotel Guests.
• Candidate needs to have experience with F&B postings, daily desk postings
• The candidate will assist with Groups as the hotel is a heavy Group property for the size – 112 rooms
• Sales & Marketing projects will be reviewed with the Candidate from time to time by DOSM
• Our ideal Candidate will have a Career Path in Hospitality or a related field
• Brand Standards of Choice Hotels and Blue Water Hospitality are keen – we provide Career Growth for the right Candidate
  
  

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to talk and hear, use a telephone, and have the dexterity to operate a computer and various systems. This position requires standing for long periods.

The hospitality environment is fast-paced, and at times you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete those tasks with the same level of enthusiasm and dedication as expected with your normal job duties.

Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board.

Blue Water Development Corporation is committed to the principles of equal employment opportunity and is committed to making employment decisions based on merit. We are committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.