Customer Relations Specialist

The successful candidate will be driven to be a top producer and required to maintain daily activities. These activities include but are not limited to generating sales appointments from incoming/outgoing phone calls, email, text, chat and social media. Phone etiquette, email/text skills, a confident personality and demonstrate customer relations skills are a must.

Our Sales Business Development Specialists earn above average income and enjoy the benefits of working with a successful progressive dealership. Top producers qualify for base hourly salary, daily bonuses, performance bonuses, paid vacation and holidays, medical benefits, retirement income and more!

Expected Skills, Knowledge, and Abilities

• College Degree preferred but not required
• Professional phone voices and phone skills
• Superior written and verbal communication with efficient typing, email, chat, and texting skills
• Confident personality
• Superior customer service skills
• Attention to detail, excellent organization skills, superior time managements skills and ability to multitask
• Ability to work with computer applications including but not limited to: email, text, chat applications, web applications and our CRM application
• Driven to earn performance bonuses in addition to base pay

Job Requirements

• Execute dealership’s internet and phone appointment standards and processes
• Set appointments with customers from incoming internet, phone and chat requests using defined word tracks and templates while maintaining performance standards
• Be prepared, friendly, knowledgeable, and confident on every customer interaction
• Perform daily follow-up with sales and service prospects to increase appointments and show rates
• Record all activity in the CRM
• Consistently maintain a standard level of incoming and outgoing customer communications by phone, text or email
• Contact customers via outgoing phone, email, or text to set appointments based on marketing initiatives/campaigns

Benefits

• Training salary of $25 an hour
• Performance Bonuses available in addition to hourly pay for demonstrated performance
• Health Insurance
• 401k
• Employee discounts
• Paid Vacation and Personal Time
• Paid Holidays
• Fun and exciting work environments
• Locally owned and operated dealership