Front Office - Clinic Receptionist

Job Title: Front Office Receptionist - Outpatient ClinicKey Responsibilities:

1. Patient Engagement: Greet and assist patients, visitors, and vendors with a friendly and professional demeanor. Manage incoming calls, triage inquiries, and provide accurate information or direct to appropriate personnel.
2. Appointment Scheduling: Efficiently manage the scheduling system, coordinate appointments, and maintain updated calendars. Confirm appointments, follow up on missed appointments, and reschedule as necessary.
3. Administrative Support: Perform various administrative tasks such as data entry, filing, scanning, and maintaining electronic and physical records. Manage patient forms, insurance verifications, and assist with billing inquiries.
4. Patient Intake: Collect and verify patient information, insurance details, and relevant documentation. Ensure all necessary paperwork is completed accurately and efficiently.
5. Resource Management: Manage inventory and ordering of office supplies, ensuring adequate stock levels. Assist in coordinating with vendors and service providers as needed.
6. Compliance and Confidentiality: Uphold HIPAA guidelines and maintain patient confidentiality at all times. Ensure compliance with clinic policies and procedures.

Skills and Qualifications:

• Communication: Excellent verbal and written communication skills. Ability to interact professionally with diverse individuals, including patients, staff, and external parties.
• Organizational Skills: Strong organizational abilities with attention to detail. Capable of multitasking and prioritizing tasks effectively in a fast-paced environment.
• Technology Proficiency: Proficient in using electronic health record (EHR) systems, Microsoft Office Suite, and other relevant software applications.
• Customer Service: Prior experience in customer service or a similar role, demonstrating empathy, patience, and a customer-centric approach.
• Adaptability: Ability to adapt to changing situations and handle unexpected challenges with composure.
• Confidentiality: Understanding and commitment to maintaining patient confidentiality and adhering to HIPAA regulations.

Education and Experience:

• High school diploma or equivalent required. Additional certification in office administration or related field preferred.
• Proven experience in a receptionist or administrative role, preferably in a healthcare or clinic setting.
• Familiarity with medical terminology, insurance processes, and EHR systems is an advantage.

Working Conditions:

• Full-time position with regular office hours. May require flexibility for occasional evenings or weekends.
• Fast-paced clinic environment that requires the ability to remain calm and professional under pressure.
• Interaction with patients, healthcare professionals, and diverse individuals.

Join our team and contribute to providing excellent patient care in a supportive and dynamic outpatient clinic environment!

Overview: As a Front Office Receptionist in our outpatient clinic, you'll be the face and voice of our establishment. Your role is crucial in providing exceptional customer service, managing administrative tasks efficiently, and ensuring a smooth flow of operations within the clinic. You'll handle patient inquiries, appointment scheduling, administrative duties, and assist in maintaining a welcoming and organized environment.

Non-Discrimination Statement: Our outpatient clinic is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other characteristic protected by applicable laws. We value diversity and inclusion and believe that a diverse workforce enhances our ability to provide quality healthcare services to our diverse patient population. Discrimination of any kind is not tolerated in our workplace.