CSR Trainee

Farmers & Merchants Bank is a family owned, chartered institution with branch locations in 12 communities in Nebraska, and about 100 employees. We have everything the bigger banks have – the newest technology, a suite of diverse products and services, and knowledgeable bankers – but with a hometown feel that’s open, friendly, and welcoming.

We are searching for a Customer Service Representative to work in our Wilber office.

Essential Functions:

• Provide account services to customers by receiving deposits, loan payments, cashing checks, handling savings withdrawals, recording night and mail deposits. Sells cashier’s checks, money orders, safe deposit boxes and account offerings. Generally meets customer’s needs and expectations with other account services that present themselves.
• Answer questions in person, corresponding professionally on the telephone, mail, and e-mail and refers customers to other bank services.
• Cross sell bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customer’s needs by insightful questions and perceptive recognition of customer’s circumstances, and by introducing customers to other bank personnel for additional services.
• Perform bank operations and security functions by properly inputting data for account transactions. Handles cash drawer and vault transactions to manage cash levels. Participates in dual-control functions.
• Follow policies by complying with the bank’s regulations, including the Bank Secrecy Act. Follows attendance policies in compliance with the employee handbook.
• Maintain customer confidence and protect bank operations by keeping information confidential.
• Assist in a variety of bank departments with tasks and projects as assigned.

Want to work with us? To be considered, you must possess a High School Diploma or GED equivalent. Candidates with a two year college degree, or greater, in a relevant field may be preferred.

Farmers & Merchants Bank offers competitive wages and benefits, including affordable health insurance premiums, ample paid time off, a desirable daytime work schedule, and a comfortable and friendly work environment.

Farmers & Merchants Bank is an Equal Opportunity (EEO) employer. We give consideration to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Member FDIC.