Collections/Customer Service Representative

Are you interested in providing customer service for a company that is reliable, responsible and relationship driven? Looking for a working environment who prioritizes mutual respect, honesty and integrity?

CornerStone Staffing has partnered with a company searching for Collections and Customer Service Representatives in the Winterville, NC area.

Job Title: Collections and Customer Service Representative

Pay:$15.00 **Pay increase to $22/hr. once hired on**

JOB ID: 143824

Start Date: April 10th

Location: Winterville, NC (onsite*)

Hours: Primarily Monday-Friday

2 day shifts per week 8:00 am – 5:00 pm, and 2 evening shifts per week 12:00 pm – 9:00 pm. Must be available to work up to 3 Saturdays a month and one Sunday a quarter.

Opportunity for overtime!

Once hired permanently

• Monthly bonus incentives

• Excellent benefits including 401k with a 6% match and pension plan

• Paid time off

• Can EARN hybrid/remote status if meeting KPIs with an exemplary attendance record

Job Description: Responsible for efficiently collecting delinquent automotive accounts while adhering to established collection procedures. Primary objection will be to ensure timely recovery of outstanding debts while maintaining professionalism and integrity.

Essential Functions and Responsibilities: 

• Maintain accurate and organized records of all collection activities and communications

• Prioritize calls and tasks set out by management

• Identify root cause of the delinquency and strategize to support customer in resolving their overdue status.

• Record all collection activities undertaken for each assigned account following established protocols

Knowledge and Skills: 

• REQUIRED 1+ years of recent customer service experience in a call center environment 

• PREFERRED previous collections experience

• REQUIRED: Good Job Stability

• Professional communication skills, written and verbal; active listening skills for problem identification and solution

• Basic computer and Microsoft Office Skills

• Strong time-management and multitasking skills

• Self-motivated

To Apply for this role:

Click the Apply Online button, then:

• If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

• If you are NOT currently registered with CornerStone staffing, click the Create Account button to complete the application

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