Professional Assistant Manager Search for PUCCI Cafe

We are seeking a Professional Assistant Manager Search For PUCCI Cafe to join our team! You will be responsible for overseeing and coordinating the activities of the retail sales team.

Responsibilities:

• Supervise team of retail sales and barista workers
• Adjust daily schedule for shift personnel to ensure optimal efficiency
• Train and evaluate employees
• Track monthly results and trends for business forecasting
• Resolve escalated customer complaints

​Qualifications:

• Previous experience in retail/restaurant customer service, or other related fields
• Ability to thrive in a fast-paced environment
• Excellent written and communication skills
• Strong leadership qualities

Café / Boutique

• You must be passionate about pups and perfecting coffee craft. Join our team as we continue to create a cozy haven for both dog lovers, coffee enthusiasts and wine connoisseurs.
• Exciting times ahead as we expand our team under the guidance of our General Manager!
• We want you to help us unlock new possibilities for increased sales for our unique dog boutique's retail success!
• Help us in sharpening skills for crafting beverages, handling coffee perfection, mastering beautiful food prep, and executing those TABC regulations for beer and wine service.
• Assist the management team in streamlining store operations and team responsibilities for maximum efficiency.
• Empowering our management team to reach new heights for leading the PUCCI Pack to excellence, ensuring a pristine café/boutique ambiance both indoors and outdoors.
• Be a part in collaborating with the management team to optimize store expenses and achieve maximum efficiency.

Job brief

On the Café side, we are looking for a Assistant Manager to organize daily operations and motivate our staff to provide excellent customer service.

Assistant Manager responsibilities include scheduling shifts for baristas and wait staff, monitoring daily expenses and revenues and ordering supplies like coffee, milk and snacks, as needed. To be successful in this role you should have work experience with various roles in coffee shops. Also, you should be available to work during opening hours, including weekends and holidays.

Ultimately, you will help increase profitability, boost customer engagement and turn our cafe into a favorite local spot.

On the Boutique side, the Assistant Manager will oversee the daily operations of our boutique. You will be the one to ensure, happy friendly employees at all times. Ensure fully stocked shelves as well as maintaining them dust free. Ensure smooth running of operations to maximize sales and minimize costs.

An effective Assistant Manager will also be able to motivate personnel to perform according to their maximum capacity.

The goal is to manage our store in ways that boost revenues and develop the business.

Responsibilities (Café / Boutique)

Manage day-to-day operations of the cafe

Hire and onboard new wait staff, baristas and sales representatives.

Train employees on drinks preparation, food preparation and proper use of coffee equipment

Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)

Advise staff on the best ways to resolve issues with customers and deliver excellent customer service

Ensure all areas are clean and tidy

Nurture friendly relationships with customers to increase loyalty and boost our reputation

Organize all store operations and allocate responsibilities to personnel

Supervise and guide staff towards maximum performance

Prepare and control the store’s budget aiming for minimum expenditure and efficiency

Monitor stock levels and purchases and ensure they stay within budget

Deal with complaints from customers to maintain the store’s reputation

Inspect the areas in the store and resolve any issues that might arise

Ensure the store fulfils all legal health and safety guidelines

Requirements

Work experience as a Café Manager or Barista

Hands-on experience with professional coffee machines

Good math skills

Availability to work within opening hours (including weekends and holidays)

Excellent communication skills with the ability to manage and motivate a team

Customer service attitude

High school diploma

Additional certification (e.g. in Business Administration or Hospitality) is a plus

Experience as Assistant Manager or in other managerial position

Knowledge of management best practices

Excellent organizing and leadership skills

Bilingual (Spanish), a plus but not required