Front Desk Representative

Essential Duties and Responsibilities:

• Welcome patients and visitors to the medical office by greeting them in person and on the telephone and answering inquiries or referring questions to other staff members

• Register new patients and update existing patient demographics by collecting detailed patient information

• Verify insurance eligibility through electronic resources

• Collect patient’s out-of-pocket liability (co-pays, prior balances, co-insurance & deductibles)

• Work-up schedules prior to appointment to ensure prior authorization was obtained

• Check patients out and reschedule per doctor's instructions

• Protect patient confidentiality by ensuring documentation is scanned correctly into patient’s Electronic Medical Record

• Maintain Front Desk office inventory and equipment thorough the inventory control system

• Assist ill or distraught patients as needed

• Maintain patient areas in a neat and orderly condition, including but not limited to the coffee bar, waiting rooms, and restrooms

• Schedule tests, scans, and outside appointments for patients as needed

Education/Experience:

• High school diploma or equivalent required

• Associate degree or higher preferred

• At least 1 year of Medical Clinic experience (or equivalent) required

• Working knowledge of healthcare insurance preferred

Technical Skills:

• Strong computer skills: Microsoft Word, Outlook and Ex