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Customer Service Advocate II
| Verified Pay | $15 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | North Charleston, South Carolina |
About this job
Title: Customer Service Advocate II
Location: 4400 Leeds Avenue North Charleston SC 29405 United States (On Site)
Duration: 3 months /High possibility of extension.
Pay rate: $15/hr.
We are looking for a “Customer Service Advocate II “to join one of our Fortune 500 Multinational Real Estate Commercial clients.
Education & Qualifications: HS Diploma
Summary:
Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.
Responsibilities:
- 60% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.
- 15% Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
- 10% Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
- 10% Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
- 5% Assist with the training of new employees and cross training of coworkers.
Interview:
- Interviews will be conducted onsite
We are looking for the candidate who are eligible to work with any employers without sponsorship.
If you’re interested, please click “Apply” button.
If you are not available or this job is not a good fit at present, please share the job details with your friends/colleagues and let me know if anyone is interested
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