Busser

Summary: Working directly for the Cafe Manager, and indirectly for the Hospitality Manager and Café Shift Leader, the busser will be responsible for providing the highest level of attentive, courteous customer service through cleaning and setting tables and chairs, quickly removing dirty dishes, serving drinks, and providing backup help for café staff.

Essential Duties and Responsibilities:

• Complete daily work, including opening and closing duties, as assigned by shift lead and/or café manager
• Clear unneeded plates, utensils, and glassware from table when customers are seated.
• Clear dishes and utensils after guests depart and deliver scraped and sorted dishes to dishwashing area for cleaning.
• Sanitize each table and chair in preparation for next guest.
• Reset tables in a timely manner to ensure all guest can be sat in a timely manner, ensuring tables are set according to the Shift Lead/Manager.
• Ensure the chairs and floors around tables are clean.
• Respond appropriately to guest request, communicate guest request to servers/managers immediately.
• Ensure the availability and quality of all dishes, glassware, and utensils.
• Serve beverages to guest and refill glasses as needed.
• Monitor and interact with customers, responding to their needs as quickly as possible.
• Assist in serving food and beverages appropriately.
• Clean and dry spills immediately upon occurrence; never leave spills unattended.
• Ensure serving area supplies are restocked daily.
• Support dishwashing staff for breaks and lunches, and when back-up help is needed.
• Perform janitorial duties of sweeping, mopping, spill clean-up, and trash removal.
• Follow and maintain all sanitation and safety procedures.
• Ensure that any breakage is reported and recorded.
• Move furniture as directed by Shift Lead/Manager, including but not limited to: tables, chairs, bar tables, boxes, and equipment.
• Communicate to customers about our wines, food, and specials sold in the Café.
• Communicate the history of Phillips Farms – Michael David Winery.
• Direct customers to restrooms and exits as needed.
• Set-up seasonal décor.
• Handling other dining room needs as requested.

Supervisory Responsibilities: This position has no supervisory responsibilities.

Measures of Performance: The Busser shall be considered to be performing in an acceptable manner when the following have been accomplished:

1. Leadership – A respected business person and regarded as an influential member of the winery team and wine community ; Takes charge of difficult situations and acts with the appropriate sense of urgency to all situations; Focuses on solving conflict, not blaming
2. Attainment of goals & objective – Regularly attains winery goals and objectives as assigned.
3. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops solutions and presents to distributor and Ownership in a clear and concise manner.
4. Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
5. Interpersonal Skills - Listens to others without interrupting; Asks pertinent questions at the appropriate time; Seeks clarification of key points; Keeps emotions under control; Maintains confidentiality; Remains open to others' ideas and tries new things.
6. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Distinguishes between fact & opinion.
7. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information; Distinguishes between fact & opinion
8. Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
9. Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules tasks; Develops realistic action plans.
10. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
11. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
12. Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
13. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
14. Dependability - Follows instructions, responds to Ownership direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
15. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
16. Safety and Security procedures - Observes safety and security procedures, determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and material properly.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High School diploma or equivalent. Experience helpful.

Certification: Requires current Food Handler’s Card.

Language Skills: Ability to communicate proficiently; read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills: Ability to add, subtract, multiply, and divide.

Reasoning Ability: Ability to solve practical problems, deals with a variety of variables, and manages situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands: The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. The inability to cope with a stressful work environment does not constitute a protected disability.

While performing the duties of this job, the employee is regularly required to routinely deal with all types of customers, difficult situations, attitudes, and all levels of pressure, while maintaining a calm and smiling attitude. to stand; walk; use hands to finger, handle, or feel, reach with hands and arms and stoop, kneel, crouch or crawl. The employee is occasionally required to climb or balance; talk or hear; and taste or smell and sit. The employee must be able to lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. and weather conditions are unpredictable. Potential environmental work conditions include working in heat, rain, cold/freezing weather, dark areas, confined spaces, and heights.

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned, to ensure workload coverage. Employees are required to follow any other Michael David Winery-Phillips Farms job-related instructions and to perform any other job-related duties requested by their management.

Requirements are representative, but not all inclusive, of minimum levels of knowledge, skills, and abilities. To perform this job successfully, the employee must be able to perform each essential duty satisfactorily.