Customer Retention/Marketing - Now Hiring

Customer Retention/Marketing

Essential Functions:
• Develop and maintain proficiency in the company’s software application and core technologies
• Answer incoming calls, monitor support emails and schedule online support/training for client related issues related to the software and/or user error
• Understand basic work flow, objectives, staffing and business processes for our customer’s daily operations to better provide support and solutions to meet their ongoing needs
• Ensure the customer understands the application features through training sessions and on-demand support
• Plan and conduct monthly online training classes for customers to highlight features and capabilities of the software that can potentially enhance their business and aid in retention
• Document all communications and solutions for future internal use.

Qualifications and Experience:
• Excellent verbal and written communication skills via phone, email, and online support
• Proven ability to clearly and effectively interact with customers in a friendly and professional manner
• Strong problem solving skills. Ability to interpret the customer’s needs and provide the appropriate solution
• Ability to act independently, take initiative and complete tasks in a timely manner
• Ability to multi-task in a busy environment with distractions
• Detail oriented
• Desire to continuously increase in knowledge and understanding of our work

 

About us:

Express works with job seekers to help find the right job for their skills and experience. We have a variety of jobs available, including full-time and temporary positions. As one of the leading staffing companies in North America, State, and Location Name, we’re ready to help you take the next step in your career.

 

Express Employment Professionals is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and to hire and promote individuals solely based on their qualifications for the job.

 

In compliance with applicable federal, Missouri and local law, employment decisions are based on business needs, job requirements, and an individual’s qualifications regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status. We do not tolerate discrimination or harassment based on any of these characteristics and expect that our employees and associates will cooperate in maintaining an atmosphere free of discrimination and harassment.

 

Apply Today:

2620 North Belt Highway Saint Joseph, MO 64506

816-273-0038

expresspros.com/stjosephmo

 

#stjosephmo

PandoLogic. Keywords: Marketing Account Specialist, Location: Oregon, MO - 64473 , PL: 532205262