Case Specialist

Position Summary:

The Case Specialist provides transactional services to low-income applicants, assisting them in meeting their basic needs as well as provides relational support for families in accomplishing their goals and obtaining increased sufficiency utilizing a case management approach.

Essential Responsibilities:

• Meets with applicants; assists with application processes; assesses needs for food, utilities, housing, shelter, emotional support, spiritual care, etc.; determines eligibility for resources; develops plans to address the presenting problem
• Provides information on resources; utilizes a person-centered approach to educate applicants utilizing a financial toolkit; coaches applicants on ways to reduce energy consumption as applicable
• Facilitates the case management of families utilizing the Pathway of Hope guidelines and assessment tools; develops rapport and partnership with families; develops case plans and supports participants in establishing goals; meets regularly to track progress; coordinates referrals and works to strengthen family sufficiency
• Maintains working relationships with community agencies to maintain awareness of available services; promotes Pathway of Hope; coordinates services and communicates about cases; assures that valid releases of information are on file
• Based on case plans, helps participants achieve identified goals through agency resources and referral to outside resources as available and appropriate
• Enhances personal knowledge and skill through agency and community educational forums
• Uses electronic database to enter, retrieve, and maintain accurate case records per protocols; manages service transactions and case plans, monitors fund balances, and requests funding as appropriate
• Fulfills ad hoc and periodic survey requests, and provides information needed for reports to administration
• Perform other duties as assigned

Qualifications:

Education/Experience:

• Bachelor's degree in social work, psychology, sociology, or related field; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• LLBSW or LBSW (desired)
• 1 or more years of applicant interview or case management experience
• Experience working with low-income populations (preferred)

Skills, Knowledge & Abilities:

• Learn and adhere to The Salvation Army Social Services Code of Ethics
• Adhere to professional codes of ethics as they apply to professional licensing
• Understand and adhere to professional boundaries within and outside of the organization
• Maintain client confidentiality and obtain appropriate releases of information
• Complete Safe From Harm training, and keep current as needed
• Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation

Computer Skills:

• Proficient in Microsoft Office Suite

Certificates and Licenses:

• Must have and maintain a valid drivers' license with a chauffeur's endorsement and pass The Salvation Army Motor Vehicle (MVR) check
• Complete Safe From Harm certification and keep current, as needed