Technical Creator/Developer

Who We Are

BH is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the "Best Workplace for Women," "Best Workplace for Millennials," and "Best Workplaces for Diversity." Powered by innovation and a can-do attitude, BH improves daily, striving to construct a more innovative way to live, invest, manage, and grow.

BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we've come and are ready to tackle what's next. Come join us!

Role Overview

Responsible for preparing, conducting, and evaluating technical training programs and supporting materials. Writes literature and materials to be used in programs and designs exercises to enhance facilitated course sessions. Exhibits strong commitment to the service needs of the internal and external customers. Represents the company professionally and courteously.

Key Responsibilities

• Creates and maintains technical procedure manuals, one-sheets, and video training for employee use. Collaborates with other corporate support teams when appropriate.
• Works with appropriate corporate support departments involved in all technical implementations or procedure changes. Participates in the testing and troubleshooting and relays findings to the implementation team. Contributes to project management of implementation goals and communication with the group.
• Works closely with other technical team members to identify learning barriers and implement appropriate solutions such as training assignments and/or updating documentation.
• Handles special projects as assigned.

You Have

• Minimum of (2) years training/development experience
• A minimum of (2) years of property management experience
• Ability to travel with overnight stay up to 10%
• Strong ability in creating infographics, technical writing, professional speaking in front of groups and on video, as well as course development.
• Exceptional writing and communication skills, with a knack for translating technical details into user-friendly content.
• Meticulous attention to detail and an analytical skillset when problem-solving
• Ability to produce, analyze, and measure results of training programs.
• Ability to learn and institute BH and industry standards.
• A positive, team-oriented attitude, an ability to thrive in a fast-paced environment, and the ability to work with a diverse group of people and customers.
• Ability to work in an unstructured environment, think strategically and tactically, manage complexity, and achieve results despite constantly shifting priorities.

Desired Qualifications/Skills:

• Bachelor's Degree in Education, Business, Communication, Organizational Development preferred or equivalent combination of training and experience
• Experience with Lucid Chart, Articulate, or other infographic and course build software.

Seniority Level: Experienced

Industry: Property Management

Employment Type: Full-Time

Location: Remote

Work Schedule: 8:00 am-5:00 pm, Monday-Friday, or as needed to meet business needs.

BH/B.HOM fosters the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.