Health Service Specialist Ware Center & Mulberry Center FLOAT Sun - Thurs 9am - 7:30pm - Located in Rockford, IL

As a float Health Service Specialist, staff would serve both the crisis residential population at Rosecrance Mulberry Center and the outpatient behavioral health population at the Ware Center. Staff would work closely with a team of medical providers and nursing staff to facilitate medication monitoring, client education and nursing support services. 

Job Requirements: 

• High School Diploma/GED and two years Behavioral Health experience (Bachelors preferred)
• Minimum CNA, MA or EMT certification
• CPR and First Aid Training
• Skilled Behavioral Management Techniques
• Ability to lead discussion and educational presentations.
• Valid Driver’s License

Essential Responsibilities:

1. Schedule new client psychiatric evaluation appointments and follow-up medication management appointments.
2. Monitor and respond to calls to the Psychiatry appointment scheduling line.
3. Track and distribute data specific to call volume to the psychiatry scheduling line and number of appointments scheduled.
4. Conduct client health history/assessment and report to psychiatric provider and/or nursing staff prior to appointment.
5. Assist with vital signs assessments.
6. Provide follow-up communication to clients with ongoing medical concerns.
7. Monitor and document client’s response to medication and report any notable response immediately.
8. Act as an advocate for all clients and report all physical/psychological concerns to the medical and clinical staff.
9. Supervise and manage the behavior of the clients and provide appropriate behavioral interventions and consequences.
10. Facilitate communication between clinical and medical staff.
11. Provide client education in individual and group settings on topics including: medications, physical health, mental health and alcohol and substance abuse issues.
12. Assist with preparing clients for their appointments with the provider.
13. Document pertinent information daily in the EHR based on observations and involvement with the clients as required.
14. Assist with client admissions and discharges as directed.
15. Verify admissions medications at admission with client’s physician or pharmacy.
16. Transcribe orders.
17. Assist with withdrawal screens as directed by the nurse.
18. May participate in client rounds on the Unit(s) assigned.
19. Assist with unit tech responsibilities as directed.
20. Document client’s progress in the individualized Medical Treatment Plan for designated clients.
21. Schedule client follow up medical appointments and coordinate transportation if necessary to outside providers.
22. Read all logs and obtain pertinent information from staff of previous shifts, counselors, staff, etc. 
23. Transport clients as required.
24. Oversee and maintain the neatness/cleanliness of the unit and the proper use of the equipment and supplies and to inform the proper person when supplies or repairs are indicated.
25. Assume any additional responsibilities as assigned.
26. Serve as a member of the Ware Center Medical Services team and participate in all team meetings and activities.
27. Attend all scheduled meetings of staff, such as nursing meetings, department meetings, or appropriate committee meetings as designated.
28. Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
29. Deliver exceptional customer service consistently to every customer.
30. Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance.

Schedule: Sun - Thurs 9am - 7:30pm