Patient Customer Service Representative - Full Time

Description

About Astria

The Astria Health system, headquartered in the heart of the state of Washington's wine country in the beautiful Yakima Valley, is the largest non-profit healthcare system based in Eastern Washington. Astria Health is the parent non-profit organization of Astria Sunnyside Hospital and Astria Toppenish Hospital and delivers care throughout the Valley through its Astria Health Hospitals and its Astria Ambulatory Care model focused on delivering the highest level of ambulatory and outpatient care in convenient locations in both the Lower and Upper Yakima Valley. Astria Ambulatory Care is designed to meet the changing lifestyles and diverse needs of those living and working throughout the region.

Across our healthcare network, you will find a dynamic range of meaningful careers and opportunities for growth and safe workplaces. Whether we use our expertise in accounting, human resources, finance, planning, marketing, or our clinical services in any of our operational divisions, our shared passion for providing exceptional healthcare to our communities motivates us to achieve excellence each day. If you share our passion, we want to hear from you.

We're a great place to work (but don't take our word for it)

Our operating principles define how we come together as a team to do our work. They reflect Astria Health's unique view on what's important and right - being a leader in providing innovative, exceptional rural healthcare solutions with kindness and dignity. Documenting this core aspect of our culture helps employees make good decisions independently, cultivate trust through accountability, and go beyond the expected. We believe in continuously escalating the bar for talent and performance because we are obsessed with a commitment to excellence and patient care. It also helps candidates consider career opportunities and evaluate whether they will thrive at Astria Health.

Astria Health is seeking a Patient Customer Service Representative to join our team! This shift will be Monday - Friday 8:00am - 4:30pm.

What you get to do every day!

As the Patient Customer Service Representative, you will beresponsible for managing and collecting outstanding patient balances. This role involves direct interaction with patients to address their account balances, negotiate payment plans, and ensure that payments are received in a timely and efficient manner. You will:

• Monitor and manage patient accounts with outstanding balances.
• Contact patients regarding their account balances, providing clear and accurate information about charges, insurance adjustments, and balance due.
• Negotiate and set up feasible payment plans with patients, considering their financial situations.
• Process patient payments and post to their accounts. Provide receipts and payment confirmations as needed.
• Provide excellent customer service, handling patient inquiries and concerns with empathy and professionalism.
• Maintain accurate and up-to-date records of all communications and transactions with patients.
• Ensure all collection activities comply with applicable laws and regulations, particularly regarding patient privacy and financial transactions.
• Work closely with the customer service team and other departments to resolve billing issues and improve patient satisfaction.
• Collaborate effectively across organizational boundaries.
• Adheres to the core values and standards of the organization.

Requirements

What you bring to the role:

• High School Graduate or equivalent. .
• Familiarity with medical terminology, ICD-10, CPT codes, and healthcare billing practices.
• Demonstrated proficiency with data entry and software systems.
• Strong communication, problem-solving, and organizational skills
• Proficiency in healthcare billing software and Microsoft Office Suite
• Oral and written fluency in the English language.

Summary

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental, and retirement benefits, and paid time off. As required by various pay transparency laws, we share a competitive compensation range for candidates hired into each position. Pay is influenced by factors specific to applicants, including but not limited to skill set, level of experience, and certification(s) and/or education. This position is not associated with a union contract.

Astria Health is an Equal Employment Opportunity employer!

We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based on race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics.

Astria Health employees must adhere to the Company's security policies and Code of Ethics.

Individuals needing accommodation in the application and testing process or need this job announcement in an alternative format may call Human Resources at 509-837-1628 , at least two days before the need.

Please note Astria Health does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies.