Learning Consultant (Commercial Banking)

Location: This role can be located at a Seacoast office within the state of Florida.

JOB SUMMARY:

The Learning Consultant is responsible for supporting organizational initiatives and building skills of Seacoast Bank associates across multiple lines of business through performance consulting, needs analysis, facilitation, and instructional design and management of learning solutions and maps. Partners with line of business leaders and key stakeholders to gather and validate learning requirements focused on improving associate performance, and supporting associate readiness related to projects and initiatives. The Learning Consultant leads needs analysis activities to inform the design and development of learning solutions in support of strategic initiatives. Will partner with line of business leadership in subject matter expertise specific to Seacoast policies and procedures including legal, regulatory and compliance matters.

This role will support projects and learning for Commercial Banking and Credit business lines. In depth experience in both learning and commercial banking and credit are required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Consult with stakeholder groups and line of business leaders to conduct learning needs analysis in order to determine the optimal learning solution for the identified business need.
• Utilize a variety of innovative learning methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of the learning program.
• Design, develop, implement, and facilitate learning solutions and assessments to support Seacoast Bank associate roles as it relates to business as usual, M&A, new technology, and change initiatives.
• Collaborate with line of business partners to validate that learning solutions align to business priorities and strategy for operational effectiveness and designed and implemented for optimum adoption and sustainment.
• Implement communication and change management principles and tactics to ensure adoption and engagement.
• Review learning content and delivery methodology regularly to maximize associate participation, satisfaction, production, and ROI for the business.
• Analyze business and associate performance data to evaluate the need and effectiveness of learning solutions and identify opportunities for improvements.
• Apply advanced knowledge of the business, its products and processes to become a trusted advisor.
• Implement and deliver necessary procedural, system, relationship deepening, and soft skills training to new and existing associates.
• Completes peer to peer reviews to ensure consistency, quality, and appropriate use of course content guidelines.
• Offer continued learning support and guidance in role-specific knowledge.
• Administer record keeping, tracking, and reporting of training activities through the LMS.
• Design and maintain evaluation metrics and tools to monitor training and program effectiveness; utilize data to make improvements.
• Ensure that assigned tasks are delivered within set deadlines and required instructional design quality objectives.
• Develops tools and processes to measure effectiveness of curriculum solutions and learner performance to ensure solutions meet employee skill development requirements.

• Adhere to Seacoast Bank's Code of Conduct.

EDUCATION and/or EXPERIENCE:

• Bachelor's degree required; preferred in training and development, human resources, education, instructional design, business administration or a social science.
• 6-8 years' experience in a combination of banking, curriculum development, learning, instructional design, and/or human resources.
• Demonstrates excellent communication and interpersonal skills.
• Technology savvy and proficient in Microsoft Office Suite software.
• Willing to travel throughout the Seacoast Bank footprint as business needs dictate.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.

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