Mortgage Processing Specialist Manager

Job Locations US-WI-Madison | US-IL-Palos Heights | US-MI-Tecumseh | US-MI-Grand Rapids

Category/Function Mortgage Services

Position Type Regular Full-Time

Requisition ID 2024-14079

Workplace Type On Site

Old National Bank has been serving clients and communities since 1834. With $48 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.

We are currently seeking a Mortgage Processing Specialist Manager that will direct and manage the day-to-day operations of the Mortgage Processing Specialist, Mortgage Construction Specialist and the Mortgage Pre-Closing teams utilizing established policies and procedures, corporate standards, and regulatory guidelines. The Mortgage Processing Specialist Manager will assist the Director of Mortgage Operations in development and maintenance of mortgage related guidelines, policies and procedures and will be responsible for the daily goals and operations of the teams to ensure maximum efficiency and accuracy while maintaining an internal and external customer centric focus.

Key Accountabilities

Pipeline Management, Reporting and Compliance

Create and manage daily pipelines for Processing and Pre-Closing to track and monitor loans in order to maintain established service levels.
• Create and monitor pipelines for construction loans for timely draw funding and completion in order to protect the bank's lien priority.
• Develop and maintain reports as requested by Management for Processing, Pre-Closing and Construction.
• Ensure loans are processed in compliance with ONB policies and procedures, investor guidelines and applicable mortgage lending laws and regulations.

Customer Service Excellence

• Act as a liaison between the Processing and Construction teams with Sales, Underwriting and Closing to provide exceptional internal and external customer service.
• Foster a customer-centric atmosphere emphasizing responsiveness and professionalism.
• Manage escalated internal and external customer concerns.

Talent Development and Growth

• Interview, train and provide ongoing coaching and mentoring of Processors, Pre-Closers and Construction associates,
• Conduct associate reviews identifying opportunities for improvement and implementing performance plans when appropriate.
• Guide and direct the Processing and Pre-Closing teams in order to process loans efficiently and within established policies and procedures in order to deliver within service levels.
• Guide and direct the Construction team in order to accurately process and fund construction loans within established policies and procedures.

Key Competencies for Position

Communication

• Generate trust and confidence of internal and external customers regarding pipeline management, mortgage lending knowledge and accountability.
• Collaborate with others to accomplish business goals and objectives.
• Effectively communicate and lead the teams through change.

Knowledge and Decision Making

• Maintain current knowledge of policies, procedures, laws, regulations, and compliance at the state and federal level, as well as mortgage investor guidelines as they pertain to Processing and Construction Draw Management
• Makes sound decisions based on all available information utilizing analysis, previous experience, and judgment.

Promote Old National Bank Culture

• Create and actively demonstrate a culture of teamwork with a focus on high performance and accountability.
• Lead by Example
• Put the client (both internal and external) at the center of all decisions while upholding bank integrity and values.
• Foster inclusion of team member perspectives.

Qualifications and Education Requirements

• 7 or more years of experience in Mortgage Lending Operations with at least 3 years in a mid-level supervisory capacity
• Experience with Loan Origination Software, LP and DU Systems, FHA Connection, VA Portal and USDA
• Experience with multiple mortgage investors including but not limited to: FNMA, FHLMC and Freedom Mortgage
• Bachelor's degree in business or equivalent experience
• NMLS # and SAFE ACT registration required.

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, to fill a specific position

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team!

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If you're qualified for a position but need additional help with the application because of a disability, please email HRservices@oldnational.com (This email will respond to accommodation requests only.)