Housekeeping Manager

As the leader in the resort housekeeping industry, we experience rapid and consistent growth at resort locations across the U.S. 

Whether you are ready to manage a team of housekeeping professionals, eager to learn how, or experienced in leading leaders, MasterCorp is growing opportunities.

Resort Housekeeping with MasterCorp has its Benefits: Explore your talents and discover the rewards of working with the best: MasterCorp. We appreciate your contributions to our success, which is why we offer a generous set of benefits designed to make your career more satisfying, and the rest of your life more enjoyable. Consider all that we provide, and consider a career with MasterCorp.

• Attractive compensation
• 100% vested 401(k) programs with company match
• Medical/Dental coverage and prescription drug program
• Wellness benefits
• Life and disability coverage
• Health and dependent-care spending accounts
• Performance-based quarterly and annual bonuses
• Training at MasterCorp University and online courses
• Paid time off
• Cell Phone Allowance

Education and Experience Requirements:

• Minimum two years of progressive responsibility as Supervisor/Lead Supervisor within MasterCorp or equivalent housekeeping leadership experience.
• A proven track record of driving strong performance. 

Other Qualifications:

• Customer service savvy
• 3+ years of successful housekeeping management experience in a hotel and/or resort environment OR equivalent degree in Hospitality Management or related field
• Proven team building skills
• Proficiency in planning, organizing, scheduling, maintaining budget standards, conducting inventories, and placing purchase orders
• Resourceful in recruiting & training of staff
• Applied verbal & written communications
• Bi-lingual English / Spanish a plus

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exemplify a sense of urgency with housekeeping staff to ensure all units get turned on time.
• Direct work of Housekeepers, Housemen and Supervisors.
• Assist in training new Housekeepers on 7 Steps Processes.
• Coach housekeepers to reach productivity standards.
• Conduct weekly report cards for housekeeping staff.
• Conduct weekly MSI report of Supervisors.
• Inspect clean rooms to ensure that quality standards are met.
• Retrieve housekeepers to address any areas that need to be re-cleaned.
• At the direction of the EH or AEH, participates in on-boarding or training new hires.
• Provide feedback to the EH and AEH regarding under-performing team members.
• Conduct inventory counts determine inventory needs and submit purchase requests.
• Unload inventory and maintain clean and organized storage areas.
• Report unit maintenance issues.
• Maintain vehicle maintenance logs.