Product Specialist - Full-time

Title: Product Specialist 
 

Location: Quincy, IL


About us:

As part of the North America Process Flow Technologies Business Unit, the Product Specialist will be a key team member in supporting and assisting the Product Management team in creating, maintaining, and growing the Positive Displacement Blower product portfolio. Positive Displacement Blower products include bare industrial blowers, total blower Packages, and OEM specific blower applications. This role will be a critical team member that will drive customer satisfaction by being the key contact for internal and external product information requests.


Job Summary:

In addition to the above, this role will be key in supporting product development, public product introduction, and product lifecycle support. Business and personal skill development with a view to future growth opportunities within Ingersoll Rand will be an essential part of this role. The Product Specialist will also be involved in Impact Daily Management (IDM) and process improvement towards a better customer support experience. The candidate will work closely with Product Managers, Sales Leadership, and Marketing team to help identify and close gaps needed to deliver superior product support to our channel partners.



Responsibilities:

• Product Support: Expected continuous development of knowledge to become an expert on current product, competitive product, markets and applications. Understanding the key advantages and programs and how these all benefit the customer. Provide support and assistance to all areas of the business including customers, distribution, customer care, outside sales, operations and engineering in the specification, development and commercialization of the product line. Serve as conduit between manufacturing and sales for pre-sales support of lead-times and availability.
• Strategic: Participates in the development and implementation of strategic action plans for growth and profitability. This includes short and long-range strategic product and marketing plans that identify new market segments, growth opportunity and technologies. It also includes assisting with new product development projects and initiatives that support overall strategic goals.
• NPD, i2V & Offering Execution: For assigned products and offerings, execute new product commercialization into channels in accordance with NA Launch Plans and Gate requirements. Participate in the NPD process working with the Global Product Management team and across distribution channels.
• Sales Training and Tool Development: Support content development and deployment of product value proposition and competitive positioning through collateral, videos and training communications to sales channel with pertinent information designed to enhance selling capabilities.
• Operational: Works within a cross-functional team in the specification, development, and commercialization of new products, programs and updates to business systems. Ensures products, programs and projects launched to the market and operational plan supports expected outcomes. Provides input on forecast, adoption of plans and financial performance on a monthly basis to the manufacturing plants.
• Margin Growth: Manage and help deliver top line revenue and margin contribution through effective product discount management.
• Pricing: Update and maintenance of pricing tools such as SAP, price books, and product sizing software.

• None/On-site

• 4 year bachelor’s degree (engineering or business degree preferred)
• 3+ years of experience in engineering or commercial support role for industrial equipment preferred
• Experience with B2B or channel distribution preferred
• Some travel may be required: up to 20%
• Proficient in Microsoft Excel, Power Point and Office with strong analytical skills
• Experience with Sales Force and/or other online platforms
• Understands commercial aspect of interfacing with customers to deliver a solution to meet their needs.

What we offer:

At Ingersoll Rand, we think and act like owners – of our business, our communities, our planet, and our health too. The Ingersoll Rand benefits program provides you with the tools and resources to take accountability for your health so that we can continue to help make life better.  

• Medical and Prescription drug plans  
• Wellness and Chronic disease management programs  
• Dental, vision, life/AD&D insurance  
• Short- and Long-term disability  
• Health Savings Account  
• Flexible Spending Account  
• Parental Leave  
• Employee Assistance Program  
• Discount Program   
• Employee Stock Grant  
• 401k plan with a company match  
• 3 weeks of paid vacation and 11 paid holidays throughout the calendar year  
• Voluntary benefits include legal, accident, and critical illness protection 

At Ingersoll Rand we foster inspired teams. As a powerful and progressive global industrial company, we are looking for talented candidates with a bias for action and an entrepreneurial spirit to join our team. Our employees are empowered to act as owners every day for our customers, our communities and themselves. We offer a broad range of opportunities to build a successful and rewarding career with an innovative company. Join us at the new and exciting Ingersoll Rand.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers, and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity, and efficiency. For more information, visit www.IRCO.com.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.