L&D Operations Specialist

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the October 2023 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com.

Learning & Development Operations Specialist

Summary:

This role reports to the Manager, L&D Operations and will be responsible for administering, supporting, and continuously improving the LMS and ensuring smooth day-to-day operations that support our portfolio of L&D programs. The incumbent will play an important role in ensuring timely and accurate execution of learning & development trainings and programs by leveraging strong customer service and problem-solving skills. They will have the opportunity to support our employee development efforts, which are a key component of C&F's award-winning culture.

Primary Location: Morristown, NJ - Onsite; Morristown, NJ - Hybrid; This position can also be Fully Remote

Function: Human Resources

What you will do:

LMS Ownership and Administration - Manage and maintain the Learning Management System (LMS). Contribute to the development of processes and standard operating procedures for the L&D function. Troubleshoot technical issues as they arise. Ensure that feeds, automations and curriculum are updated and functioning. Conduct quarterly updates with system enhancements.

Content Management - Handle requests to curate content within the LMS from various stakeholders across the company.
• Event Scheduling/Management - Manage and maintain our LMS Events Calendar. Send out reminders and follow-up communications for L&D events. Maintain attendance for all classes.
• LMS Reporting - Create quarterly dashboards to report program activities. Work to correlate learning activities with other metrics/outcomes. Manage regular requests for LMS reports.
• Employee Requests - Serve as primary point of contact to answer employee and manager inquiries received in our L&D mailbox. Requests range from simple troubleshooting to complex reporting/activities. Examples include checking transcripts, locating training, updating due dates, removing training from transcripts, helping with registration of courses, etc.
• Compliance - Ensure that courses required for compliance are assigned and completed. Review and select courses for annual training in partnership with Subject Matter Experts. Set-up assignments and automate future assignments. Work with divisions that have specific compliance needs and help identify courses, create curriculum, and assign courses based on various criteria.
• Intranet Site Management - Create and update content on our L&D intranet website. Use web design techniques to enhance the user experience. Create advertisements for programs.
• Job Aids and eLearning - Create job aids for various projects in our division and other divisions. Create new courses and update existing courses.

What YOU will bring to C&F:

• Bachelor's Degree preferred, but not required.
• 2+ years of experience in Human Resources, Learning & Development, IT or a related field
• Learning Management System experience strongly preferred (Cornerstone a plus)
• Excellent customer service skills
• Ability to use/learn technology to enhance outcomes and experiences
• Proficiency in Excel strongly preferred
• Detail orientation
• Quick learner with ability to work effectively with minimal supervision.
• Excellent verbal and written communications
• Ability to manage multiple priorities and pivot from one task to another in a fast-paced environment.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $36,000 to a maximum of $82,000. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

• Flexible work arrangements.
• Competitive compensation package.
• Generous 401K employer match.
• Employee Stock Purchase plan with employer matching.
• Generous Paid Time Off.
• Excellent benefits that go beyond health, dental & vision. Our Wellness programs focus on your family's complete wellness, including your physical and mental wellbeing
• A core C&F principle is that you manage your career. To support your development, we have a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training available to you.
• A dynamic, ambitious, fun and exciting work environment.
• A spirit of social responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving.

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