The Email and Chat Customer Service Representative

The Email and Chat Customer Service Representative is responsible for providing exceptional customer service by addressing customer questions, concerns, and inquiries through email communication. They will serve as the primary point of contact for customers and will be responsible for ensuring prompt and accurate responses to their emails. The ideal candidate will possess excellent written communication skills, strong problem-solving abilities, and a customer-focused mindset. This may include role may also include billing, invoicing, and communicating with our business partners.

Duties and Responsibilities:

• Respond to customer emails and chats promptly and professionally, providing accurate and helpful information.
• Assist customers with product information, order tracking, billing inquiries, and other related issues.
• Collaborate with other employees, to resolve or route complex customer issues.
• Document customer interactions and maintain accurate records of inquiries, resolutions, and any additional actions taken.
• Provide exceptional customer service that exceeds customer expectations and fosters positive relationships.
• Other duties such as invoicing, billing, and communicating with our business partners as needed

Skills and Qualifications:

• Excellent written communication skills, with a strong command of grammar, punctuation, and spelling.
• Ability to convey complex information clearly and concisely in written form.
• Ability to understand complex medical information
• Exceptional customer service skills, including active listening and empathy.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficient in using email management software and customer relationship management (CRM) tools.
• Ability to work independently and collaborate effectively with team members and other departments.
• Adaptability and flexibility to handle changing priorities and customer demands.
• Prior experience in a customer service role is preferred.
• Knowledge of the medical industry, services, and policies are a bonus but not required
• Familiarity with email etiquette and customer service best practices.
• Excellent organization skills

This position is 100% remote with no benefits

Note: This job description is a general overview and may be subject to change based on the specific requirements and needs of the company