Sugar Factory - Host/Hostess - Full-Time Full Time | Dover Downs - Dover, DE, 19901 chevron_right

Job Location Dover Downs - Dover, DE **MAJOR FOCUS:**

Responsible for greeting guests at the door. The host/ hostess seats and presents clean menus and wine/drink menus to guests in a professional and friendly manner.

**ESSENTIAL FUNCTIONS:**

* Ensures first and last impressions of guest encounters are of warmth, welcome, communication, positive energy, and spirit.

* Greet and acknowledge guests as well as tending to guests courteously and in a timely manner. Recognize repeat guests with concerted effort via smiling/eye contact. Welcomes and re-invites guests upon departure.

* Monitors the workflow of the restaurant and escorts guests to tables accordingly.

* Monitors guest satisfaction and alerts General Manager, Assistant Manager, Supervisor and Chef if guests have an issue.

* Monitors Open Table and make reservations for customers.

* Communicates to kitchen business flow (i.e. how many guests will be ordering, number of guests having dessert, guests to be seated, etc.)

* Oversees and ensures appropriate rotation of stations regarding guest seating.

* Assists in identifying hotel and VIP guests for seating and works with the Casino Host with comps.

* Updates Open Table and takes reservations in advance as required.

* Confirms reservations for parties of 8 or more 24-48 hours prior to the date.

* Responsible for making sure the restaurant menus and wine/drink lists are clean and in order.

* Maintains attractive displays at the entrance and inside the restaurant.

* Provides exceptional customer service.

* Works safely, following all established safety rules and regulations.

* Communicates effectively with co-workers, General manager, Assistant Manager, Supervisor, and guests.

* Follows all company policies and procedures.

* Complies with the companys recycling program standards that include Food Waste, Streamline, and Trash.

* Must be actively at work to perform the essential functions of this job.

* Create and maintain a sense of urgency.

**ADDITIONAL FUNCTIONS:**

* Performs other duties as assigned.

* Must possess high school diploma or GED.

* Must possess good English communication skills.

* Must be able to report to work on time as scheduled.

* Must be ABC certified before starting work

* Must be able to work weekends, holidays and nights as needed.

* Must be able to successfully pass a background check and receive a lottery license from the DE Lottery.

* Must present an overall professional appearance and report to work in appropriate attire.

* Must be able to handle pressure during peak business periods.

**Physical Requirements**

**X**

**Seeing**

**X**

**Pull (25 pounds)**

**X**

**Bend**

**X**

**Color Perception**

**Climb, Ascend/Descend (Stairs, Ladders)**

**X**

**Stoop /Kneel /Crouch**

**X**

**Hearing / Listening**

**X**

**Lift ( 25 pounds)**

**Taste**

**X**

**Clear Speech / Talking**

**X**

**Carry (25 pounds)**

**Smell**

**Touching**

**Drive (local / long distance)**

**Repetitive Motion**

**X**

**Dexterity /Hand**

**Walk for Extended Periods**

**Run**

**X**

**Dexterity /Fingers**

**X**

**Stand for Extended Periods**

**X**

**Reach (Above Shoulder)**

**X**

**Push (25 pounds)**

**Sit for Extended Periods**

**Other:**

**Mental / Reasoning Requirements**

**X**

**Reading Simple**

**X**

**Writing Simple**

**Advanced Math Skills**

**Reading Complex**

**Writing Complex**

**Analysis / Comprehension**

**Clerical**

**X**

**Basic Math Skills**

**Judgment / Decision Making**

**Disclaimer**

**The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.**