Assistant Concierge Manager

The Four Seasons Resort Hualalai is looking for an Assistant Chef Concierge. Candidates with a passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Concierge team, the Assistant Manager works across disciplines to deliver an exceptional experience.

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality service. Four Seasons Resort Hualalai provides guests with a haven of serenity and luxury. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine's 100 Best Companies to work for since 1998.

Join Four Seasons Resort Hual?lai

Nestled along the legendary Kona-Kohala Coast of Hawai`i Island, Hual?lai is a Hawaiian destination practicing traditions that have been passed down from generations before us. Here, the beauty of its natural resources are showcased, tropical and indigenous plants embrace the walkways. The spirit of hospitality is all around you as our people share the true essence of aloha.

All of the richness of the Hual?lai experience comes from the gracious people who work here. They are our treasured "Ambassadors of Aloha" - the embodiment of Hawaiian hospitality- and our greatest Asset.

Responsibilities

• Interview and select job applicants, train and supervise staff in the performance of their duties; conduct performance appraisals and discipline employees.

• Schedule all Concierge staff to ensure maximum guest satisfaction within budgeted guidelines. The ability to complete all payroll records required and prepare labor forecast.

• Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.

• Perform all reasonable services a guest may require, anticipate guest requests and requirements in order to satisfy them efficiently and promptly.

• Ensure the proper handling of guest messages, mail, faxes, telexes, packages, flowers, etc.

• Resolve guest complaints in conjunction with the Assistant Managers, keeping senior management well informed as to the problems and actions taken.

• Maintain the concierge desk and storage areas in an orderly manner.

• Respond properly in any hotel emergency or safety situation.

• Perform other tasks or projects as assigned by hotel management and staff.

Desired Qualifications and Skills

• Previous supervisory experience is required.

• Successful candidate must possess legal work authorization in United States

Join our 'ohana and enjoy some of our amazing benefits:

• Salary Range: $69,000 - 71,000
• An on-site Physical Therapist
• 24-hour access to Indoor and Outdoor Gym
• Holiday, Vacation & Sick pay
• Robust Benefit Plan
• Company Match 401K Plan
• Laundered Employee Uniform
• Free employee meals prepared by the Four Seasons Culinary 'Ohana
• Complimentary stays at Four Seasons Worldwide
• Training and Development Opportunities
• Employee Recognition Programs

Learn more about what it is like to work at Four Seasons - visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsResortHualalai

https://twitter.com/FSHualalai

https://www.instagram.com/fshualalai/

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf