Overnight Concierge $16-$17/hour plus SIGN-ON Bonus

**Overnight Concierge $16-$17/hour plus SIGN-ON Bonus**

**Department:** Management Operations **Location:** Detroit, MI

**Overnight Concierge/ Security**

**Location: Downtown Detroit, MI**

Learn how you can start living for you by choosing your career path with City Club Apartments. View our career page below to choose your team!

**At City Club Apartments, we are redefining the future of rental living by developing apartment communities that are customer-centric, design focused, technologically advanced, amenity-rich and environmentally compatible.** Locations designed to take advantage of the prevailing population and corporate shifts from suburban to urban. We are building an internationally recognized and respected brand of apartment communities and superior customer service as defined within our Five Core Values: Manage for Value, Consumer Experience, Innovation in Hospitality, Advance Technology, and Invest in People.

**REQUIREMENTS FOR A SUCCESSFUL CANDIDATE**

This position requires someone who exhibits the following attributes:

* Quick learner: quickly assimilates large amounts of new information

* Service-minded: eager to make a difference through and with people

**POSITION OVERVIEW:**

The Concierge responds to a wide variety of requests, ensuring the needs of the apartment community are clearly understood and addressed to maximize resident satisfaction. As the first point of contact for residents, prospective residents, visitors and vendors, the Concierges primary responsibility is to satisfy or exceed the resident expectations, as well as serve as a liaison to the management office.

The *ideal* candidate has 1-3 years of luxury hospitality experience delivering exemplary customer service.

**ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES**

* Assists residents and their guests in a courteous and efficient manner; and plays a vital role in ensuring the overall resident satisfaction.

* Excellent customer service skills to be able to interact effectively with a diverse group of people, stay calm under pressure, and provide cheerful assistance to others.

* Establishes relationships with restaurant and shop owners to offer benefits, discounts and current information to the residents; aware of local activities and neighborhood hot spots.

* Ensures the safety and security of the apartment community, by being aware and knowledgeable about who is entering and exiting the property; and ensures non-residents (e.g. guests, tradesmen, deliverymen or others) are approved by the resident or the management office.

* Receives and stores packages of resident deliveries, processes resident correspondence to ensure package(s) and correspondence in a timely manner.

* Serves as a liaison to the sales team by communicating to prospective residents the apartment communitys amenities, available apartment types and floor plans, while ensuring adherence to the Fair Housing Act.

* Contacts current residents to set appointments for the management team to review lease renewal options; and coordinates the scheduling of elevator usage for residents moving in and furniture delivery.

* Organizes, coordinates, and implements various weekly events and activities (social programming) for residents that involve the community and outreach relationships; maintains a monthly activity calendar; attends Concierge city-wide events to establish network and understand events impacting the community.

* Maintains pride in the propertys maintenance and appearance needs, by ensuring lobby and public areas are neat and orderly.

* Receives maintenance requests from residents, follows-up with residents to ensure their maintenance request was completed to their satisfaction.

* Uses discretion and maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts.

* Performs other job-related duties as assigned.

**PERKS OF THE CLUB *Join for more details!**

* Satisfying work at a company that is design driven, technologically advanced, and committed to social responsibility

* The ability to move along a development pathway that is clear and achievable*

* Industry leading compensation package with bonus opportunities for non-sales roles and uncapped commissions for sales positions

* Discounted living in our award-winning communities*

* Ownership! City Club leaders receive designated interest in City Club Apartments*

* Medical, dental, vision, company-paid short-term disability, long-term disability, and life benefits

* 401K with company match

* Long term career opportunities! We develop, own, and manage our communities with new, luxury properties being constructed annually throughout the US with expansion plans for Canada, Europe, and Asia

* Quarterly awards and team recognition

* Paid time off with roll-over and holiday pay with flexible floating holidays to fit any lifestyle