Driver / Hospitality Support Agent

POSITION: Driver / Hospitality Support Agent

REPORTS TO: Sr. Director of Hospitality

STATUS: Seasonal Full-Time, Non-Exempt Will be needed roughly between
Monday, 6/17/23-Thursday, 8/15/23. Final dates will be confirmed at
offer.

JOB CLASSIFICATION: Associate II

UNION ELIGIBLE: No

WORK ARRANGEMENT: In Person 100%

LOCATION: Napa, CA

SALARY RANGE: $22.14/hr - $29.93/hr

APPLICATION DEADLINE: Open Until Filled

Headquartered in San Francisco, California, LightHouse for the Blind and Visually Impaired provides education, training, advocacy, and community for blind individuals in California and around the world. Founded and based in San Francisco since 1902, the LightHouse is one of the largest and most established comprehensive blindness organizations in North America, with a wide variety of programs to suit a wide variety of needs, as well as a rich network of blindness advocates and professionals. Our mission is to promote the independence, equality and self-reliance of people who are blind or have low vision.

This position is based at our retreat center Enchanted Hills in Napa California. We are a retreat center that caters to an array of clients as well as our in-house programs. One of which is a time-honored tradition of summer camp, where adventure abounds, and life-long friendships are forged. Through experiences unique to the camp environment, campers develop a new sense of self-reliance, independence, and self-worth. Founded in 1950, Enchanted Hills was the first west coast camp specifically dedicated to providing this life-changing opportunity for people who are blind and visually impaired.

*Blind/visually impaired strongly encouraged to apply.

OVERVIEW:

This team member is responsible for providing top-level end-to-end service for both internal and external customers. Key responsibilities will include providing safe, efficient, and friendly transportation for guests and team members, ensuring exceptional experiences as guest concierge, and assisting the hospitality team with event-based logistics.

QUALIFICATIONS:

• Must have a valid driver's license
• Minimum 1 year of experience as a commercial driver
• Clean driving record
• Current CA Class B license with Passenger Endorsements preferred
• Must demonstrate good time management and organizational skills
• Professional appearance, work ethic, and demeanor
• Effective communication skills and ability to work cross-departmentally
• Ability to work in a clean, organized, and efficient manner

JOB RESPONSIBILITIES:

• Drives shuttle, van or car up and down the scenic drive to our Mt. Veeder camp and retreat, provides transportation around the 311-acre property, as well as to/from other locations in the Napa Valley and Greater Bay Area for special events.
• Assist passengers on and off the vehicle as required, including loading/unloading and safely stowing packages and luggage
• Maintains vehicle cleanliness and fuel level and reports any necessary vehicle maintenance and repairs through established channels
• Follows all federal, state and local driving rules and regulations and immediately reports any incidents, traffic tickets, or infractions to Director of Hospitality
• Assists in smooth operation of the hospitality department by using company vehicle to shop for food and supplies, drop off/pickup linen orders, etc. as directed by Director of Hospitality and Chef
• Coordinates with other team members to ensure spaces are properly set up for activities and events
• Greets guests and visitors and performs group orientations to acquaint them with the facility's layout, amenities and established guidelines for conduct and safety
• Plays an active role in the guest experience, acting as a point of contact, anticipating needs and solving problems with the highest level of hospitality and professionalism
• Willingness to perform other related duties as assigned.

PHYSICAL REQUIREMENTS:

• Capable of walking over uneven terrain
• Ability to lift 50+ pounds
• Manage physical activities such as standing, bending, stooping, stretching, daily exposure to the sun and heat, and varying environmental conditions
• May be asked to work at other locations on occasion
• Ability to independently travel to all LightHouse campuses and throughout the community as needed.

WORKING CONDITIONS:

LightHouse is an equal opportunity employer. LightHouse policy and the law prohibit discrimination and harassment based on an individual's race, ancestry, religion or religious creed (including religious dress and grooming practices), color, age (40 and over), sex, gender, sexual orientation, gender identity or expression, genetic information, national origin (including language use restrictions), marital status, medical condition (including cancer and genetic characteristics), physical or mental disability (including HIV and AIDS), military or veteran status, pregnancy, childbirth, breastfeeding and related medical conditions, denial of Family and Medical Care leave, height and weight, or any other classification protected by federal, state, or local laws, regulations, or ordinances. Our policy and the law prohibit co-workers, third parties, supervisors, and managers from engaging in such conduct.

LightHouse personnel are employed on an at-will basis. Employment at-will means that the employment relationship may be terminated, with or without cause and with or without advance notice at any time by the employee or the Agency.

We strive to maintain a scent-free environment and a drug-free workplace. Employees are expected to behave in accordance with these objectives.

All employees at LightHouse are hired for an indefinite and unspecified duration and consequently, no employee is guaranteed employment for a specified length of time. Employment is at the mutual consent of the employee and LightHouse. Accordingly, either the employee or LightHouse can terminate the employment relationship at any time, with or without cause ("employment at will").

HOW TO APPLY:

Please submit a cover letter and resume as Word attachments (no. PDFs please), along with the completed (downloads in a Word document), to , including the job title in the subject line. To fill out the application, please enable editing in the document. We will not consider videos or hyperlinks to online profiles. Due to time constraints, we will only respond to complete submissions in which there is serious interest, thanks for your understanding.