Family Services Manager

Starting salary for this position will be $58,000 to $62,000 depending on experience

The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Summary/Primary Purpose:

Manage all aspects of Family Services and Eligibility, Recruitment, Selection, Enrollment, and Attendance (ERSEA) including Home Visitation, Family Partnerships, Group Socializations, Parent Meetings and Transportation according to Federal Head Start Performance Standards. Coordinate and monitor implementation of the home-based curriculum. Provide supervision to Family Consultants, Community Engagement Coordinator and Van Driver.

Essential Duties and Responsibilities:

• Supervise ERSEA ensuring full enrollment, ongoing recruitment, complete applications, required verification and documentation is completed according to policy and in compliance with Federal Head Start Performance Standards.
• Supervise Family Services and monitor, track and report home visit attendance ensuring at least 46 home visits are completed with enrolled participants each program year.
• Manage caseload assignments ensuring Family Consultant caseloads are within federal guidelines.
• Review Home Visit Plans on a weekly basis ensuring proper curriculum implementation, child and family goals, community referrals, assessments, family strengths and needs, observations, parent education and input is clearly documented on each Home Visit Plan and in ChildPlus.
• Upload completed Home Visit Plans and Weekly Plans in ChildPlus for child participants.
• Responsible for onboarding and training new Family Consultants ensuring they receive mandatory and curriculum trainings.
• Supervise transportation services ensuring compliance with regulation. Ensure Van Driver completes car seat safety and van driving training prior to driving families.
• Ensure vehicle inspections, mileage logs, transportation reports and regular maintenance is completed on a routine basis.
• Conduct regular supervision meetings and home visit observations with direct reports, consulting and advising staff on caseload issues as well as planning meetings and trainings.
• Conduct Multi-disciplinary Team (MDT) Meetings, complete tracking forms and report to the team home visit statistics, family outcomes assessment results and family goals.
• Supervise completion of quarterly Family Outcomes Assessments, aggregate and report data.
• Ensure parent handbook forms, progress reports and discharge summaries are completed in a timely manner and uploaded to ChildPlus.
• Provide home visit coverage for open caseloads and during Family Consultant absences.
• Supervise socializations and conduct Parent Committee meetings according to regulation.
• Analyze and report ongoing monitoring data for monthly leadership meetings.
• Develop, update and revise content area policies and procedures in compliance with Federal Head Start Performance Standards.
• Complete monthly file reviews ensuring corrections are completed timely.
• Research, analyze, and collaborate to complete the annual Community and Self-Assessments ensuring selection criteria corresponds to Community Assessment data.
• Assist with planning, organizing and implementing annual Pre-Service Training and ongoing staff training for professional development.
• Driving is an essential function of the position.
• All other duties as assigned.

Supervisory Responsibilities: Family Consultants, Community Outreach Coordinator, Van Driver.