Ticketing Coordinator

*Up to $3,000 Sign On Bonus May Be Available*

Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received.The application must be filled out completely; stating"see resume"anywhere in the application, is not an acceptable substitute for a completed application.

Enjoy Industry Leading Benefits:

• Generous paid vacation and extended sick leave, holidays, and flexible work arrangements.
• Free and discounted transportation options to get around Aspen and the Valley.
• Professional development and learning opportunities, including a tuition reimbursement program.
• Health and wellbeing options that include Medical, Dental, Vision, robust and accessible employee assistance program, and nationally recognized wellbeing platform.
• Monetary bonuses for healthy lifestyle choices and to use towards other personal needs.
• Plan for your future with competitive employer contributions to a 401a retirement plans and Social Security, in addition to an individual 457b retirement plan and Roth IRA option. Have peace of mind with life and disability insurance.

The City of Aspen is an Equal Opportunity Employer

Job Title: Wheeler Ticketing Coordinator
Department: Wheeler Opera House
Classification: Non-Exempt

Hiring Range: $24.47/hour - $27.61/hour

Salary Range: $24.47/hour - $40.01/hour

Position Summary: This position performs duties to support the box office operations of the Wheeler Opera House, also known as Aspen Show Tix at the Wheeler, providing optimal customer service and online ticket purchase experience, consistent with the organization's values and mission statement.
Supervision Exercised and Received: Works under the direct supervision of the Ticketing Supervisor. In the absence of the supervisor, this position supervises the Patron Services Specialist and intermittent Box Office Representatives.

Essential Job Functions:
Box Office Operations:
* Conducts daily box office ticket sales, processes special sales requests (complimentary, discount, group), and door sales at events both onsite at the Wheeler and at offsite locations.
* Manages box office staff onsite at the Wheeler or at off-site locations when the Ticketing Supervisor is not present.
* Maintains a comprehensive and advanced understanding of the cloud-based ticketing system software and supports the training of new staff.
* Performs within the ticketing system event set-up configuration, troubleshooting, report scheduling, correspondence for performance reminders, and oversees the delivery of integrated email marketing campaigns.
* Assists in resolving client and patron complaints and any emergent challenges that may arise.
* Prepares and reconciles daily deposits and financial business for the box office as needed.
* Collaborates with Patron Services Specialist on digital signage and printed marketing materials in Wheeler Box Office lobby.
* Operates a vehicle and travels to off-site locations to perform box office operations.
* Maintains accuracy in a fast-paced customer service environment.
Other duties as assigned.

Core Competencies: Displays the following key competencies in the overall job performance to include knowledge, skills, and abilities
* Service: Provides service with excellence, humility, integrity, and respect in daily work, builds trust by listening, treats people with respect, acknowledges opportunities for improvement, and follows through with commitments.
* Partnership: Actively creates strong, supportive internal and external relationships to attain a common goal and achieve greater impact together.
* Stewardship: Balances social, environmental, and financial responsibilities, evaluating the impact of decision-making on a thriving future for all.
* Innovation: Develops technical expertise to pursue new ideas and creative outcomes, grounded in Aspen's unique culture, opportunities, and challenges.
* Communication: Knowledge of effective and appropriate communication. Ability to use knowledge effectively in various contexts which may require oral, written, visual, and non-verbal communication.
* Interpersonal: Works to develop strength in interpersonal skills. Has the ability to work well with diverse groups of people, both inside and outside the organization.
* Technology: Demonstrates technology skills sufficient for the nature and level of the position. Demonstrates a willingness to learn new technologies and transition job duties accordingly to support technological advances and innovation.
* Team Building: Works to build and maintain high-performing teams to include appreciating differences and reinforcing a sense of belonging.
* Accountability & Trust: Follows through on commitments, takes responsibility for outcomes, and values relationships.
* Strategic Thinking: Works to bring a strategic focus to daily work, anticipates problems, and considers solutions.
* Business Acumen: Demonstrates understanding of business processes, objectives, and goals.

Minimum Requirements:
Education: High school Diploma or GED equivalent.
Experience: Must have experience working in arts venue box office ticketing software, and at least two years' experience in customer service.
Technical Knowledge: Proficiency in Microsoft Word, Excel, Outlook (Email), and graphics software. Experience with sales management software. Must have a basic understanding of computers and online computer-based technology applications, which includes accessing web-based platforms.
Licenses & Certifications: Must possess a valid Colorado driver's license or be able to obtain one within 30 days of the start date.
NOTE: Any combination of experience and education that would likely provide the required abilities, knowledge, and skills as determined by the City of Aspen may be substituted for the requirements above.
Preferred Candidate: Bachelor's degree in a performing arts or business administration related field of study preferred.
NOTE: This position requires a Criminal Background Check upon hire. Employment is contingent upon successful completion of a Criminal Background Check.
Position Type and Work Hours:
* Regular full-time, hours and days will vary with workload.
* Holidays will be required dependent on workload and staffing needs.
* Overtime will occasionally be required dependent on workload and staffing needs.
Work Environment:
* Indoor: Wheeler Opera House Theater; office environment.
* Off-Site/Outdoors: Event management of off-site clients; meetings, trainings, and site visits at a variety of city facilities and areas.
Physical Demands:
Bending: Bending or position oneself to move an object from one level to another.
Gripping/Grasping: Ability to apply pressure with fingers and palm.
Handling: Seizing, holding, grasping, through use of hands, fingers, or other means.
Hearing: Perceiving and comprehending the nature and direction of sounds.
Reaching: Extending the hands and arms or other device in any direction.
Repetitive motions: Making frequent or continuous movements.
Sitting: Remaining in a stationary position.
Standing: Ability to sustain position for a period of time.
Stooping: Bending body downward and forward by bending spine at the waist.
Talking: Communicating ideas or exchanging information.
Visual Acuity: Ability to bring objects into focus.
Mobility: Ability to move to traverse from one location to another.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties, responsibilities may change at any time with or without notice.