Concierge - PRN

SERVANT LEADERSHIP:

Watercrest Senior Living Group associates answer a calling to serve seniors and their families every day. They are recognized for their achievements and empowered to share their vast experience with their peers ensuring the quality of our assisted living and memory care services and the well-being of our residents. Our associates champion a culture which nurtures relationships in the interest of acting as trusted advisors. By continuously investing in these servant hearts, Watercrest Senior Living Group develops value-centered leaders who deliver personalized services.

GENERAL SUMMARY:

The Concierge is the initial point of contact for potential residents, families, vendors and the community either in
person or via the phone. The Concierge is responsible for being professional, polite and will ensure all guests have a pleasant first experience with the community. The Concierge serves visitors by greeting, welcoming, and directing them appropriately; notifies team members of visitor arrival and maintains security and telecommunications systems within
the community.

ESSENTIAL JOB FUNCTIONS:

· Maintains a professional personal presentation

· Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries

· Answers the phone within 3 rings; determine natural of call to either relay information or route call as appropriate

· Takes detailed messages with name, date, time and return phone number

· Ensures team members receive their phone messages promptly

· Maintains knowledge of who is available to receive an inquiry or host a tour

· Maintains security by following procedures, monitoring log books to include visitor sign in and sign out

· Maintains safe and clean reception, lobby and Welcome Room areas by complying with procedures, rules and regulations

· Receive and sort mail for Leadership Team

· Maintain yearly transportation book for resident’s doctor appointments as necessary

· Communicate with Driver at least 24 hours in advance regarding resident appointment dates and times

· Report all accidents and incidents as soon as possible to your supervisor, no matter how minor

· Maintain the confidentiality of residents’ personal care information

· Honor the residents’ personal and property rights

KNOWLEDGE, SKILLS AND ABILITIES:

· Knowledge of computers and relevant software applications to include Microsoft Office and Outlook

· Able to communicate effectively with all levels of management, team members, residents, family members, vendors, referral sources and outside contacts

· Able to make independent decisions

· Must be able to communicate in a warm, friendly and caring manner

· Must possess a passion to work with and around senior citizens

· Knowledge of administrative and clerical procedures

· Knowledge of customer service principles and practices

EDUCATION REQUIREMENTS:

· High School Diploma or GED

EXPERIENCE REQUIREMENTS:

· Two (2) years’ Concierge experience in a customer service oriented industry

PHYSICAL REQUIREMENTS:

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:

· Able to sit 75% of the day

· Able to concentrate with frequent interruptions

· Able to work under stress and in emergency situations

· Able to work under conditions that require sitting, standing, walking, reaching, pulling, pushing and grasping

· Able to talk and hear effectively in order to convey messages, instructions and information to residents and team members

· Occasionally lift/carry up to 50 pounds

OCCUPATIONAL EXPOSURE / PERSONAL PROTECTIVE EQUIPMENT:

· Work in all areas of the community

· Subject to reactions from dust, disinfectants and cleaning chemicals and may be exposed to infectious waste, diseases and other conditions

· Required to use personal protective equipment and supplies to prevent burns, falls, and infection and follow safety policies and procedures

· Requirements for personal protective equipment includes infection control kit, rubber gloves and non-slip shoes

· Subject to infectious diseases, substances and odors

· Follow Safety Policy & Procedures