Medical Front Desk Receptionist

Excellent Staff | Family-oriented Environment | Competitive Pay and Benefits

We're looking for great people to join our team. We're looking for individuals who are passionate about providing exceptional customer service and who maintain a positive, friendly attitude and mindset each and every day. As a Medical Receptionist in our practice, you will be responsible for providing a wide range of clerical duties while coordinating patient visits in check-in and check-out roles. If you are looking for great co-workers, a consistent schedule, and a supportive environment, we invite you apply.

Location/Hours:

West Knoxville Office | 9017 Cross Park Drive, Suite 100, Knoxville, TN 37923 (4 days/week, M-R, 8a/8:30a - 5:30p, Friday options available, if desired)

Benefits: Vacation/PTO Leave, Sick Leave, Medical Insurance, 401k Retirement Plan, FSA/HSA options, Paid Holidays, Supplemental Options (Dental, Vision, Life, Disability, etc.), Uniforms, CPR Certification

Qualifications:

• Excellent people skills and communication skills with great eye contact and a clear and pleasant voice
• Neat, well-groomed, professional appearance; body art covered, earrings only preferred
• Detail-oriented, able to multitask and work in a fast-paced environment
• Reliable and punctual attendance
• Strong problem-solving, time management and organizational skills
• Knowledge of medical terminology, insurance verification and eligibility preferred but not required
• Strong computer and typing skills; learns quickly; experience with electronic medical records preferred
• Understanding of confidentiality and handling sensitive patient information

Responsibilities:

• Greets, engages, and communicates well with patients and their families while providing an excellent customer service experience
• Collaborates with clinical staff and other offices to ensure a seamless patient experience
• Serves in check-in, check-out, and medical record roles
• Responds to phone inquiries in a timely and professional manner
• Performs insurance eligibility and benefits verification
• Appointment scheduling, reminders, and confirmation; assesses schedule for optimal patient flow
• Maintains accurate and up-to-date demographic and clinical data utilizing EMR and information systems while ensuring confidentiality
• Collects copays and payments on account
• Manages office supplies, equipment, and inventory
• Provides administrative support to management staff as required
• Maintains an organized and clean reception area
• Perform other clerical and administrative tasks as needed