Service Advisor

Come and join the best boating club in the business – Your Boat Club! 

Our Gull Lake location is looking for a full-time, seasonal Service Advisor. The Service Advisor is responsible for upholding the Your Boat Club’s standards. The Service Advisor is responsible for acting as the customer advocate, ensuring the correct information is recorded, filing paperwork properly, following through with the technicians, and providing status information to each service customer. They also manage the ordering, receiving, and selling of parts. This position will be responsible for the inventory level and turns for the parts department. The Service Advisor reports to the Director of Service but is managed day-to-day by the Location and/or Service Manager.   

Your Boat Club provides a fun and safe environment! Come work on quality boats and enjoy the benefits of working for a privately owned company that aims to take care of its employees.   

Duties and Responsibilities:

• Greet all customers in a cheerful, understanding, and timely manner.  

• Must keep a clean work area to ensure the customer has a great experience.  

• Perform a walk-around with the customer to verify requested repairs, collect serial numbers, and upsell any items needing repair.  

• Ensure that a technician or staff member looks at the boat immediately. Decide whether to fix it now, make an appointment for another time, or have the customer leave the boat.  

• Generate work orders for repairs needed, including providing the customer with a cost estimate and a timeline for the completion of repairs.  

• Assist the Technician with preparing for the repairs and setting up the workflow process for a streamlined repair process.  

• Keeping the customers informed and updated on the status of their repair, changes, and/or expected completion date.  

• Responsible for the till and processing the customer bills, transactions, and part orders. 

• Perform monthly/annual cycle counts for inventory, merchandise parts, and returns of any unused or unneeded parts.   

• Maintain cleanliness of the parts room to ensure a safe work area.  

• Other duties as assigned by the Location and/or Service Manager. 

Required Skills and Abilities:

• Marine knowledge and experience is preferred 

• Experience with generating estimates is preferred. 

• Proficiency with industry-specific software 

• Knowledge of digital technology, including the ability to use the internet and the appropriate software 

• Strong communication skills, both written and verbal 

• Ability to interpret technical terms to the customers 

• Strong customer service skills to effectively handle customer complaints and questions. 

• Strong decision-making skills and analytical thinking abilities 

• Excellent critical thinking, organization, time management, multi-tasking, and problem-solving skills 

• The ability to handle customers with different personalities while being patient is crucial. 

Compensation:

Experienced candidates will receive competitive compensation. If training is necessary, a fair starting salary will be provided with excellent earning potential and opportunities for growth in the future. 

Working Conditions:

Working in a shop environment can be physically demanding as it often involves standing for long periods of time, lifting heavy objects, and working with machinery. The environment can also be noisy and require the use of personal protective equipment. However, it can also be a rewarding career for those who enjoy working with their hands and seeing the tangible results of their work. Proper safety measures and training are essential to ensure a safe and comfortable working environment. 

About Your Boat Club:

At Your Boat Club, we are committed to providing the finest boating experiences that are both safe and enjoyable without any hassle. Our journey started in 2009 with only five boats by owners Luke Kujawa and Michael Jellish. Today, we boast over 40 locations across four states. Our services include memberships, daily rentals, full marina services, and, at some locations, bike, UTV, and snowmobile rentals. Our main objective is to keep our existing members happy by providing them with exceptional service, superb boats, and great availability. Annually, we hire seasonal help at various locations and seek to hire individuals who we believe will be “A” type employees: always friendly, professional, adaptable, and possess great customer service skills. 

Special Instructions to Applicants:

Please note that if we decide to extend an offer to you, Your Boat Club will conduct a thorough background check. 

Powered by JazzHR

bZ9IrbSxsc