User Experience - Mid Level

DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

DMI, LLC is seeking a UX Analyst to add to our Enterprise Analytics and Systems Support Services (EASSS) team in support of Human Resources Command (HRC) Enterprise Modernization Directorate (EMoD).

Duties and Responsibilities:

Analyzes current systems and application information and how they are used by consumers and recommends interface designs based on understanding of users' needs.
• Research system usability: interviews consumers to understand their needs; identifies usage patterns of users through surveys, log analysis, task analysis, and field observation; determines users' needs and presents findings to management, the product development team, and internal stakeholders.
• Documents suggestions and requirements for improving user experience for a product. Designs and develops new and improves existing products and applications that best meet consumers' expectations and desires.
• Presents system solutions, ideas, and recommendations to the product development team and internal stakeholders that align with user needs and serve organization requirements.
• Examines the project operations and recommends improvements to the way it interacts with or offers services to users or employees.
• Create an easy and intuitive experience, such as by minimizing the number of steps the user must take to complete a task or eliminating obstacles that interfere with usability.
• Measuring the quality of a user's experience by examining metrics: Success rate, Time, Error rate, & Customer satisfaction.
• Planning and executing tests to assess the usability of a software product in development.
• Sharing data and providing actionable insights based on the data.

Education and Years of Experience:

• Bachelor's degree in computer science, information Systems, UI desig
• 5 years of experience in UX related role(s), or related field.

Required and Desired Skills/Certifications:

• Secret Clearance
• Proven experience within analysis, research, and excellent communication skills.

Additional Requirements:

Min Citizenship Status Required: U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Remote in US

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development - Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.