IT Support Tech II

Exciting Hybrid IT Support Technician II Opportunity with leading 3D design & manufacturing solutions provider, Hawk Ridge Systems!

***Please note, this role provides a hybrid work arrangement and will work onsite as needed at our Mountain View location.***

Would you like to work at an incredible company that is dedicated to deliver on our mission to DOUBLE our Company size and performance over the next three years? Hawk Ridge Systems, an industry leader and one of the top Worldwide Resellers for DS SOLIDWORKS, has been providing intelligent state-of-the art 3D solutions for superior product design, engineering, and manufacturing companies for 25+ years. At Hawk Ridge Systems, we're not only dedicated to helping our customers grow, but we are also committed to challenging ourselves to develop new skills and reach new heights while priding ourselves on providing career development opportunities throughout our Company! Additionally, in 2023, we were identified as a "Top Diversity Employer" by Circa, and more recently, we were recognized by Monster.com as a "Top Workplace for Remote Work".

Hawk Ridge Systemsis continuing to expand throughout North America by adding an IT Support Technician II to our talented IT team who will provide end-user support and maintenance in the organization's computing environment. The Support Technician is the first line of support for ticket management and client troubleshooting. Professional and prompt communication with both internal users and external partners will be critical to the success of this role. One of the key responsibilities will be IT hardware inventory management including full life-cycle of end-user computers in a mostly Windows environment. In addition to hardware management, this position will also play a role in supporting and maintaining our software environments such as Anti-virus, Adobe, and various responsibilities related to Microsoft 365 administration, including user account management, license assignment, Exchange Online and SharePoint administration, Microsoft Teams configuration, security measures, service monitoring, OneDrive for Business troubleshooting, Microsoft 365 Groups and Teams collaboration, troubleshooting connectivity issues, reporting, auditing, and providing end-user support and training.

Our culture is driven by our core values -Being People Centric, caring about our team members, customers, and our community;Driving Excellencefor ourselves and our customers; andStaying Stragileby seizing opportunities and challenges and adapting quickly. If these values are engrained in your core and you aspire to work at a fun, empowering, and dynamic Company, this is a fantastic opportunity for you to take the next step in your marketing career!

WHAT WILL YOU BE DOING IN THIS IT SUPPORT TECHNICIAN II ROLE?

• First line of support for ticket management and client support troubleshooting and solving a variety of hardware and software issues
• Install, set up, and ship end-user equipment such as laptops, desktops, and monitors.
• Set up and enroll users in required accounts, applications, and security groups.
• Maintain and develop IT documentation.
• Pro-active management and support for IT systems such as firewalls and local ISPs
• Contribute to other IT projects such as migrations, office moves, onboarding new employees and hardware, and benchmarking.

WHAT WILL YOU NEED FOR SUCCESS IN THIS IT SUPPORT TECHNICIAN II ROLE?

• Associate degree in IT or equivalent experience and certifications (A+, Network+, Security+, MTA, MS Office 365 Certified Associate, MS 365 Certified Fundamentals, Cyber Security from ISC2, etc.) will be considered.
• Available to work a hybrid work schedule and work onsite at our Mountain View location as needed, as well as occasional travel to Pleasant Hill and San Jose locations.
• Valid Driver's license
• 1-2 years in a helpdesk or desktop support role, working with customers to troubleshoot Windows OS issues.
• CRM experience is preferred (NetSuite/Salesforce)
• Experience with TCP/IP troubleshooting.
• Basic knowledge of VoIP
• Basic knowledge of Firewall
• Excellent communication and interpersonal skills
• Self-starter with the ability to initiate and accomplish tasks.
• Familiarity with Office 365 productivity applications such as Word, Excel, Outlook, OneDrive, Teams, and SharePoint
• Autonomous, self-driven, detail-oriented, excellent communicator with outstanding time management and interpersonal skills (empathetic, team player, problem solver with excellent conflict management skills)
• Flexible, adaptable, assertive, and persuasive, as well as the ability to learn quickly, multitask, analyze, and prioritize responsibilities
• Personable with an excellent work ethic, a "whatever it takes" positive, solution-oriented attitude, and the confidence and drive to deliver results in a fast-paced, ever-changing environment

MORE REASONS TO JOIN THE HAWK RIDGE SYSTEMS TEAM

• Excellent Medical, Dental, Life Insurance, and Long-Term Disability Insurance
• Competitive Compensation Package
• 401(k) plan with Company Match
• Exceptional Time-Off Benefits, including Vacation, Paid Sick time, Paid Parental Leave and Paid Holidays (plus your birthday, a diversity, equity, and inclusion (DEI) floating holiday, and community service days off!)
• Outstanding Training, Onboarding, Mentoring, and Coaching
• Amazing growth opportunities providing unlimited opportunities for Career Development
• We are a fun, successful, growing 25+ year-old Company with a team-focused culture that offers work/life balance

Hawk Ridge Systems has determined that the new hire hourly base pay range for this role is between $27.13 and $32.10. Your pay will be based on a number of factors, including knowledge, skills, qualifications, experience, and location. Since we appreciate transparency, we are sharing that we expect to hire for this position up to mid-range (dependent on experience/location), which will allow you the opportunity to progress as you grow in your career. Additionally, since base pay is only one part of our total compensation and benefits package, we invite you to review all of the amazing benefits (above) that Hawk Ridge Systems offers, such as paid time off for your birthday, community service, paid parental leave, company match 401(k), etc.

If you would love being surrounded by the best minds in the industry and want to help drive our company's success while thriving & growing your Marketing career, apply for IT Support Technician II position today! To learn more about Hawk Ridge Systems, please visit our website:

Hawk Ridge Systems is proud to be an Equal Opportunity Employer. In accordance with anti-discriminationlaw, it is the purpose of this policy to effectuate these principles and mandates. Hawk RidgeSystemsprohibits discrimination and harassment of any type and affords equal employmentopportunities to employees and applicants without regard to race, color, religion, sex,age,sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristicprotected by law.Hawk Ridge Systems conforms to the spirit as well as tothe letter of allapplicable laws and regulations.