Garrison Oak Greeter

SPECIFIC DUTIES AND RESPONSIBILITIES

• Greets on arrival and regards on departure to Guests visiting in a warm and inviting manner.
• Is able to work in a fast paced, stressful environment while being calm, collected and accurate with attention to detail.
• Adheres to all Standard Operating Procedures (SOPs).
• Greet internal and external guests in a warm tone and smile, with eye contact. Present and maintain a professional appearance and attitude.
• Work safely, with sanitation, efficiency, and with guest’s loyalty in mind.
• Is a role model for the company and responds to questions positively.
• Must be detail oriented and ensure that all items are correct, perhaps hundreds of times over.
• Ensures and maintains cleanliness and orderliness of the host podium and ensures the dining room floor is presentable at all times.
• Maintains confidentiality and security of relevant information.
• Works with communication devices such as telephones, two-way radio, guest paging system, and both computerized and manual table management system.
• Interacts and speaks with guests to maintain great guest relations and provide opportunities for loyalty to occur.
• Demonstrated record of successful interpersonal skills in regard to working with diverse people and levels of authority.
• Must be able to work any shift needed and is a minimum of 18 years of age.
• Must attain a TIPS certification.
• Multi-task ability and able to complete all tasks with minimal supervision and show a sense of urgency no matter what the business volume.
• Demonstrated ability to communicate effectively. Shows dignity, kindness and respect to guests and Team Members.
• Other duties as assigned.

STANDARDS OF PERFORMANCE

• Maintaining interpersonal working relationship among all personnel.
• All internal and external guests must be treated in a manner to ensure complete satisfaction. Always strive to exceed our guests’ expectations
• Ability to work effectively with others
• Ability to work in fast-paced environment
• Oral and written communication skills.
• Willingness to work flexible hours and handle high pressure situations in an interruptive environment
• Available to work when needed, including weekends, holidays, and nights.

EDUCATION, TRAINING, AND EXPERIENCE

• Must have a high school diploma or equivalent preferred.
• Customer Service or Food & Beverage experience is preferred.
• Able to obtain and maintain a valid Kentucky gaming/racing license

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.