Program Manager- Butte County

****$500 Signing Bonus*****

JOB TITLE:  Program Manager          
LOCATION:  Butte County

Who are we?
Horizon Services, Inc. (HSI) is a nonprofit established in 1974 offers addiction treatment with the goal of reducing substance use related challenges for people from all walks of life, including those from some of the most disenfranchised and marginalized communities. We practice our values of Integrity, Respect, Diversity, and Quality to provide residential treatment, withdrawal management, and sobering programs to support the well-being of women, men, youth, LGBTQ, and BIPOC clients to live healthy, fulfilling and constructive lives. HSI is an inclusive workplace and a learning community where our collective experiences enrich each other’s growth.

This position provides leadership, support, and oversight to all direct service personnel located at the Sobering Center. This position oversees all elements of direct service staff engagement in the program, including hiring, training & skills development, coaching, performance reviews and enforcement of program rules. This position ensures adherence to all program and agency’s policies and procedures and assists Associate Director to develop and deliver high quality client care in accordance with Horizon Services standards and applicable federal, state, and county regulations. This is a supervisory position.

How can you make a difference in people’s lives?
In this role, you’ll make a difference in the lives of people with substance abuse challenges, and often with co-occurring conditions. You’ll use and grow your skills in compassionate care, crisis intervention and de-escalation, in a supportive and inclusive work environment. You’ll have the opportunity provide our community with substance abuse treatment to help people who are just discovering possibilities in their journey, going from a place of hopelessness to a place where they are valued and have the potential for a better life.

 
Accountabilities: (3-5) Providing Accurate Medicine Distribution

• People Management- hire, train and develop a high performing Direct Service team
• Client Care- ensure high level of services to clients 
• Safety & Security of Staff and Clients 
• QA & Compliance- follows and enforces program policies and procedures 

Responsibilities:
People Management

• Write and update job descriptions to ensure work is relevant and appropriate job expectations are established.
• Recruit, interview, and hire direct service positions in coordination with the Associate Director
• Coordinate and maintain all direct service staff schedules to ensure minimum facility coverage, minimize overtime and lunch penalties.
• Daily review of timecards, correct missed punches and approved time off requests as appropriate
• Provide new hire orientation and training for all direct service staff.
• Provide ongoing performance feedback, from recognition to disciplinary actions, to direct service staff, regular, set goals & expectations and professional development processes.
• Interpret, consistently apply, and ensure compliance with Horizon Services employee handbook
• Oversee process for answering phones and provide reception coverage to furnish information/referrals to clients and potential clients
• Identify team training needs and conduct/coordinate skills development training.

Client Care

• Provide schedule coverage for all direct service staff duties and responsibilities as needed
• Provide on-call consultation and support for direct service staff during non-regular work hours
• Management of medication storage and dispensing operations; including oversight of ongoing maintenance, inspection, training for staff, documentation, and inventory management
• Review and establish procedures to ensure quality care for clients consistent with regulatory standards and program policies and assist in improvement of services as needed
• Provide crisis support intervention and de-escalation of conflict as needed. Conduct training for staff.
• Monitor client services from intake to discharge and ensure orientation is provided for all new clients within required time frame
• Develop knowledge of community resources related to health, mental health, finances, case management, and housing;
• Assess, prioritize, and plan case management referrals and facilitate connecting to off-site resources and care. Assist clients to access outside services, as needed/assigned
• Prepare statistical and narrative reports to demonstrate results of treatment and impact of services.

Safety & Security of Staff and Clients

• Provide schedule coverage for all direct service staff duties and responsibilities as needed
• Provide on-call consultation and support for direct service staff during non-regular work hours
• Management of medication storage and dispensing operations; including oversight of ongoing maintenance, inspection, training for staff, documentation, and inventory management
• Review and establish procedures to ensure quality care for clients consistent with regulatory standards and program policies and assist in improvement of services as needed
• Provide crisis support intervention and de-escalation of conflict as needed. Conduct training for staff.
• Monitor client services from intake to discharge and ensure orientation is provided for all new clients within required time frame
• Develop knowledge of community resources related to health, mental health, finances, case management, and housing;
• Assess, prioritize, and plan case management referrals and facilitate connecting to off-site resources and care. Assist clients to access outside services, as needed/assigned
• Prepare statistical and narrative reports to demonstrate results of treatment and impact of services.

Comply and enforce HSI’s polices and procedures

• Provide schedule coverage for all direct service staff duties and responsibilities as needed
• Provide on-call consultation and support for direct service staff during non-regular work hours
• Management of medication storage and dispensing operations; including oversight of ongoing maintenance, inspection, training for staff, documentation, and inventory management
• Review and establish procedures to ensure quality care for clients consistent with regulatory standards and program policies and assist in improvement of services as needed
• Provide crisis support intervention and de-escalation of conflict as needed. Conduct training for staff.
• Monitor client services from intake to discharge and ensure orientation is provided for all new clients within required time frame
• Develop knowledge of community resources related to health, mental health, finances, case management, and housing;
• Assess, prioritize, and plan case management referrals and facilitate connecting to off-site resources and care. Assist clients to access outside services, as needed/assigned
• Prepare statistical and narrative reports to demonstrate results of treatment and impact of services.

 SUCCESS COMPETENCIES FOR POSITION: 
(Competencies required to effectively perform the job) FUNCTIONAL/TECHNICAL SKILLS & KNOWLEDGE: 
(Knowledge and skills required to effectively perform the job) 

• Builds Effective Teams - Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Establishes common objectives and a shared mindset. Creates a feeling of belonging and strong team morale. Fosters open dialogue and collaboration among the team.
• Service Delivery – Provide a range of brief, focused prevention, treatment and recovery services, as well as longer-term treatment and support for clients with persistent illnesses. Applies a person based approach not disciplinarian and rules-driven
• Problem Solving – uses logic and methods to solve difficult problems with effective solutions…looks beyond the obvious and doesn’t stop at the first answer.
• Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement and delivery of services. Identifies and creates the processes necessary to get work done with highest quality. Separates and combines activities into efficient and clear workflow. Seeks ways to improve processes, from small tweaks to complete reengineering.information clearly.

• Experience with co-occurring in a residential setting
• Demonstrate ability to engage and support clients with challenging behaviors
• Able to manage emotions and reactions to different situations. Stays calm and clear under pressure.
• Ability to work effectively both individually and as part of a diverse team.
• Experience with evidence based practices and de-escalating clients
• Ability to communicate effective cross-functionally – knows who needs to know what.
• Able to exercise good judgment and maintain healthy boundaries with clients.
• Able to stay awake and alert during shift
• Good computer skills: word, data entry, write reports
• Must be able to physically assist beneficiaries who are undergoing seizure or other major withdrawal symptoms to include ambulatory escort to a Medical Center.

QUALIFICATIONS:  (education and work experience) 
•          BA/BS or a combination of related education and experience
•          3+ years of experience working in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility
•          2+ years of experience supervising, managing, and evaluating staff in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility
•          2+ years of experience training staff on variety of skills, including (but not limited to) verbal de-escalation, group milieu management/therapy
•          2+ years of experience engaging clients in group-based activities and providing positive programming for clients
•          2+ years of experience providing crisis intervention services in mental health treatment and drug and alcohol treatment facility
•          3+ years of experience working with diverse populations including people with disabilities
•          1+ years of experience managing budgetary needs and expenses
Preferred Current registration/certification as RADT, RADT II, CADC I, CADC II through CCAPP
•          Required: CPR/First Aid certification
•          Valid California driver’s license with a good driving record and car insurance

Compensation and Benefits
We are proud to offer a comprehensive benefits package to all full-time and part time employees over 20 hours per week.

• Generous contribution towards Medical and dental, 100% Life and LTD for the employee and up to 50% for any dependents medical and dental coverage. 
• PTO and Holiday pay.
• Retirement benefits after 6 months of service.
• Training and CEU opportunities.

And of course, the opportunity to meaningfully contribute to a team of mindful, caring and passionate people at work every day!

Salary:  75K-80K depending on experience and qualifications. Available for a full-time position.

Horizon Services, Inc. is an Equal Opportunity Employer.
https://www.horizonservices.org

Powered by JazzHR

RMv3DGqcNc