Shift Leader

POSITION PURPOSE

The shift leader serves as an indirect supervisor for staff members during their assigned shift in the absence of a member of the store’s management team. The shift leader will function as a sales associate on the sales floor and is responsible for the job duties associated with that position.

ESSENTIAL FUNCTIONS:

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

• Direct teammates to be attentive to all guests in the store.
• Help educate other teammates about new and current product, and make a point to share specific product information with every service guru on a daily basis.
• Help other teammates practice their sales techniques.
• Stay up-to-date on the tech clinic dates, and share information covered in the clinic with teammates that could not attend.
• Help assign tasks to teammates from the daily project list, and keep teammates on task.
• Be confident in handling returns and warranties, pulls, opening and closing duties, and any customer service issues.
• Be comfortable taking special orders, placing simple orders, processing orders when they arrive, and calling the guest to tell them their order has arrived.
• Know when to ask for help from the Store Manager or Assistant Manager.
• Sales Associates essential functions:
• Ensures that exemplary customer satisfaction is the first priority.
• Greet every guest as they enter the store and be attentive to every guest.
• Always express excitement to be involved with guests and seek out guests to help.
• Strive to build a relationship with the guests you are helping.
• Always be aware of the activity on the sales floor and be aware of what guests have already been helped.
• Keep an eye on the register and don’t let guests wait at the register to be checked out.
• Know how to pull product with a reason and offer a variety of Gearhead Outfitters services to the guest throughout the sale.
• Have favorite products to show guests, but don’t limit to sales to only products you personally prefer.
• Ring up your guests and encourage future visits.
• Always be in presentation or preparation mode and always be working on the to-do list day to day operations.
• Initiate new tasks and always complete a task you have started.
• Be attentive and act with a sense of urgency.
• Always be ready to learn about current and new products and be open to all product in the store.
• Be self-educating on the current and new brands.
• Make yourself available for training opportunities that arise throughout the day.
• Be supportive of the company/store leadership and keep open communication with all other members of the team.
• Be willing to ask for help and seek advice on improving your sales presentation.
• Ask questions and share feedback with the entire team.
• Accept feedback with a positive and enthusiastic attitude and utilize constructive feedback to improve your performance on the sales floor.
• Be available to come into work at your scheduled time and be available to cover shifts when necessary.
• Give suggestions on what product needs to be ordered and remind other teammates about new special orders.
• Be a team player.
• Be on-time and dressed appropriately.
• Clean up after yourself and your guests/customers.
• Stay in tune with current projects and what’s happening in the store.
• Tell your teammates if you are leaving the sales floor or taking a break.
• Encourage fellow teammates to always have a positive attitude.
• May perform other related and non-related duties as assigned and agreed upon by both parties.