Front Office Medical Assistant

Front Office Responsibilities

• Assist with scheduling appointments while communicating with patients and family in a friendly, calm, and professional manner at all times

• Confirm insurance eligibility and coverage for each patient prior to appointments and communicate with insurance companies when needed

• Email/text intake paperwork to patients prior to appointments

• Scan and attach documents to patient files as needed

• Address and resolve all requests presented through the phone/voice messages, portal, and fax within 24 hours

• Be an advocate for all services provided by the company and aid in marketing when needed

• Interact with all vendors and company representatives in a professional and friendly manner and schedule requests for appointments according to protocol

Skills & Work Experience

• Experience with eClinicalworks EMR

• Degree in medical assistance, certification required

• Proven working experience for at least 1 year as a medical assistant or medical secretary

  • References required

• Knowledge of medical office management systems and procedures

• Excellent time management skills and ability to multitask and prioritize work