Processing Team Lead (Client Coordinator Team Lead)

Job Description Summary

As a Client Coordinator Team Lead working for Taylor Morrison, your primary goal is to assist the Processing Manager to offset potential delays by maintaining ongoing communication with the Client Coordinator(s) regarding loan processing. This position assists the Client Coordinator in trouble shooting, mentoring and support.

Job Details

What You'll Do

* Mentor (Buddy System)

* Monitor specific pipeline views and/or dashboards for pipeline management

* Assist team members with loan level questions

* Assist with loan submissions to underwriting

* Support Client Coordinators with completing Commitment Letters, or other needed tasks

* Maintain a reduced personal pipeline

* Random loan reviews to confirm best practices are being used

* Coverage for Processing Manager (i.e. loan assignment, dashboard reviews, etc)

* Collaborate and interact with field and builder team members and management

* Perform other duties as assigned

Sound Like You?

You might be just who we're looking for if you have...

* High School Graduate or equivalent

* 3+ year prior processing experience

* 5+ year of customer service preferred

* Strong organizational and time management skills

* Ability to multi-task and quickly adapt to changing work assignments

* Strong written and verbal communication, follow up skills and strong sense of accountability

* Knowledge of Microsoft Word, Outlook, Excel

FLSA Status: Non-Exempt

This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.

Essential Functions:

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Remote opportunities available
• Report to Division/Corporate Office/Community daily and adhere to schedule
• Ability to access, input, and retrieve information from a computer and/or electronic device
• Ability to have face to face conversations with customers, co-workers and higher level manager
• Ability to sit or stand for long periods of time and move around work environment as needed
• Ability to operate a motor vehicle if applicable
• Comply with company policies and procedure

Physical Demands:

• Must be able to able to remain in a stationary position up to 50% of the time

*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.

Taylor Morrison is an equal opportunity employer. Taylor Morrison does not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion or veteran status.

Benefits of Working With Taylor Morrison

We are looking for dedicated professionals that share our values of putting the customer - and their needs - first. In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:

• Competitive Compensation
• Health Care - Medical/Dental/Vision/Prescription Drug Coverage
• 401(k) with Company Matching Contributions
• Flexible Spending Accounts
• Disability Programs
• Employee & Dependent Life Insurance
• Vacation & Company Holidays
• Tuition Reimbursement
• Employee Home Purchase Rebate Program
• Home Mortgage Program
• Employee Assistance Program (EAP)