Customer Service Representative

Are you a customer service guru? Do you love to meet new people and make connections that will last for years? If so, we have the perfect role for you!

Do your best work in front of more than one person at once with our Customer Success Representative position. You’ll spend each day helping customers solve their problems, finding technical solutions they need, and providing them with personalized support. 

We pride ourselves on providing the highest level of customer service and satisfaction, so you’ll need to be able to convey empathy from your words and actions for this position to work well with our current team.

Duties & Responsibilities:

• Working with customers to increase customer satisfaction and retention.
• The person will need to understand the product to answer questions, provide guidance, or troubleshoot customer issues.
• They will work diligently with customers to better understand what needs improvement, what needs changes, what new features could be helpful etc.
• They will also often understand when it’s appropriate to ask for referrals or reviews, for example, if a customer has been with the company for an extended period of time and is happy with their experience.
• Ensuring that customers are satisfied over the long term will help create loyalty and increase retention rates, resulting in more revenue for your company.

Requirements:

• Must be 18 years of age
• Demonstrated ability and affinity for work in a fast-paced environment
• Excellent multitasking and project management skills
• High school diploma or equivalent
• Completion of training offered