CSR - Customer Service Representative

Excellent opportunity in Saint Petersburg, Apply now and be part of the next class starting Monday March 4th. We are seeking Customer Service Representatives to join our team!

Schedules available:
8:30 am-5 pm schedule
11:30 am-8 pm schedule

Bi-lingual is a plus but not mandatory

Responsibilities:

• Call Center Representative Responsibilities.
• Processing Inbound and outbound customer calls and member orders
• Liaison with the company's Delivery Care Agents, along with customers, agencies, and Case Managers
• Understanding and striving to meet or exceed outlined metrics while providing excellent customer service
• Driving customer satisfaction through voice, chat, and/or email communications
• Data Entry of customer orders into company ERP and other programs

Qualifications:

• 18+ years of age & a minimum of a high school diploma
• Must be able to pass a criminal background check and drug screening
• Basic knowledge of Microsoft Office to include Word and Excel
• Ability to organize and manage multiple priorities
• Strong customer orientation and focus
• Strong and accurate data entry
• Good verbal and written communication skills
• Ability to work in a fast-paced environment
• Attention to detail and dependability

Prior customer service or call center experience is required.
This is a great opportunity for someone who enjoys providing exceptional customer service. If you have a passion for helping others, strong communication skills, and the ability to upsell products, we would love to hear from you. Apply today to join our team as a Customer Service Associate!