Coordinator Service Vehicle Operators

Exempt/Non Exempt:

Why Choose a Career with the AAA The Auto Club Group (ACG)

You are organized, enjoy interacting with people, can problem-solve with ease and have a high attention-to-detail. Having a job that is exciting and allows you to help others is important to you. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about their members and employees. Continue reading to see what our Automotive Service Coordinator opportunities are all about!

A day-in-the-life of an Automotive Service Coordinator

As an Automotive Service Coordinator, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location and when duty calls, you may also service as a back-up Driver to ensure quality service for our members.

In this role, you will also have the opportunity to:

• Monitor dispatched calls and take action to resolve and correct service or other potential problems

• Handle driver/customer escalations in accordance with established procedures

• Provide explanations to customers and reports / document service issues

• Close service requests using company electronic dispatching system

• Accept payment from members / customers, when necessary

• Reconcile and resolve rudimentary payment issues and maintain related records and files

• Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required

• Ensure proper maintenance of tow trucks, service vehicles and equipment

• Assist coworkers and less-tenured dispatchers, as necessary

How we reward our employees:

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:

• Hourly rates starting between $24.00- $25.20. Pay rate will be determined based on experience and may exceed starting rate.

• Overtime earning potential at time and a half the hourly wage

• Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am

• $250 Quarterly Perfect Attendance bonus

• Fully paid training

• Medical, dental and vision benefits

• 401k with employer match

• Paid parental leave and adoption assistance

• Paid Time Off (PTO), company paid holidays, CEO days and floating holidays

• Paid volunteer day annually

• Tuition assistance program, professional certification reimbursement program and other professional development opportunities

• AAA Membership

• Discounts, perks, rewards and much more

We are looking for candidates who:

Required Qualifications:

Education

• Have a high school diploma or equivalent (GED)

• Possess a valid state driver's license with minimal driving infractions / incidents

• Successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre-employment and ongoing)

• If employed in Illinois, have a valid Illinois C-Non CDL driver's license

Experience

• Prior tow truck or other related driving experience

Knowledge and Skills

• Have strong interpersonal, communication and customer service skills

• Can perform basic mathematical calculations including addition, subtraction, multiplication and division

• Able to locate street numbers and intersections within an acceptable timeframe

• Comfortable providing direction and guidance to others

• Able to maintain files / records and complete activity reports

• Successfully complete drug screening and DOT health screen

• Operate tow truck or light service vehicle and related equipment to provide emergency road service to AAA members and other motorists

• Capable of providing minor automotive repair (i.e. changing hoses, belts, etc) during absence of assigned personnel

• Lift materials weighing up to seventy-five (75) pounds

• Fluent in speaking, reading, writing in English

• Familiar with various types of towing equipment (i.e. safety chains, sling, 'j' hooks, dollies, lock-out tools, wheel-lift equipment, roll back trucks, etc)

• Willing to work irregular hours and in adverse weather conditions, when required

Work Environment

Works 50% of time in normal office environment. Frequent (50% or more) time spent in driving service vehicles and/or tow trucks to provide emergency road service to AAA members, employees, and the general public, with exposure to road hazards and temperature extremes.

Interested in learning more? Apply Today!