Customer Care Representative

Customer Care Representative

US-AZ-Tempe

Job ID: 2024-31634
Type: Regular Full-Time
# of Openings: 1
Category: Customer Care/Service
MCG - AZH

Overview

Interfaces with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work.

Responsibilities

• Pre-walk homesites to provide punchlist for construction to delivery of home tocustomer; provide quality control of finished product.
• Conduct homeowner walk-throughs, acquainting homeowner with operation ofappliances, heating/cooling systems, maintenance of home, etc.
• Coordinate with the Construction Department staff and trade partners in thecompletion of walk-through repairs within five (5) days.
• Schedule and supervise trade partner repairs in homes after delivery tohomeowner.
• Schedule inspections with homeowners, assess routine warranty claims andfollow through to completion all service requests within seven (7) days.
• Provide accurate and timely information to Customer Care Manager on progressand scopes of work.
• Maintain positive homeowner relations, provide homeowner withknowledgeable, timely and professional service.
• Evaluate trade partner and product performance. Provide ongoing informationto Customer Service Manager as it relates to quality of workmanship andmaterials.
• Participate in emergency on call rotation service schedule.
• Work with Customer Service Manager on special projects as needed.
• Participate and attend department meetings.
• Keep accurate service request logs and documentation of all work performed.
• Perform all other duties as assigned.

Qualifications

• One (1) year of residential, customer care or construction field preferred
• High school diploma or GED preferred, but will accept equivalent workexperience
• Valid driver's license required
• Maintain regular attendance and punctuality relative to daily work schedule isrequired
• Must be able to work a flexible work schedule, which includes "on-call" workshifts during evenings, weekends and holidays
• Intermediate to advanced computer skills with Microsoft Office, but specificallyMicrosoft Word and Excel
• Excellent communication skills, verbal and written
• Strong organizational and interpersonal skills
• Must be able to deal effectively with confrontational situations and maintainobjectivity in public relations
• Detail oriented, works well under pressure, capable of handling multiple taskswith simultaneous deadlines
• Follow directions from a supervisor
• Understand and follow work rules and procedures
• Accept constructive feedback
• Team player

Physical Requirements:

Requires the ability to work eight (8) hours per day in the confined quarters of a construction trailer, outside elements, the ability to operate a motor vehicle, read Plans, climb stairs, climb ladders, bend, stoop, reach, lift, move, and/or carry equipment which may be in excess of 50 pounds. Finger dexterity may be required to operate a computer keyboard and calculator.

FLSA Status: Non-Exempt

Life at Lennar:

Lennar recognizes our associates are the heart of the company's success. Learn new skills, build your path, and become an integral part of the Lennar Family.

Lennar associates will be eligible for many benefits in accordance with Lennar's policies and applicable plan terms, including:

• Health Insurance - Medical, Dental & Vision
• Vacation - up to 3 weeks of vacation per year upon hire
• Holidays, Sick Leave, & Personal Days
• 401(k) Savings Plan with company match
• Paid Maternity & Bonding Leave
• New Hire Referral Bonus Program
• Home Purchase Discount for Associates
• Associate Assistance Plan
• Everyone's Included Day
• Student Debt Repayment Program
• This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

#LI-CC1

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Please see job description

PI237281623