DHS Supervisor

Main Purpose of the Position

Provide overall supervision of the day-to-day operations of various building service contracts held by Wildcat, a Division of Fedcap. Supervises crew workers at customer locations and ensures that all contracts are being fulfilled according to terms and specifications.

These tasks will include but are not limited to cleaning and maintaining shelters, cleaning rugs and floors, removing trash, replacing supplies in bathrooms, cleaning bathrooms, offices, stairs, hallways, kitchens, dorms, porter closets, and linen rooms, removing garbage, stripping waxing and polishing floors, maintaining grounds, removing snow and graffiti, and any other work as directed by the customer. Supervisors will be required to complete cleaning duties as well, especially if they are short-staffed. The Supervisor position does not have a set schedule and is subject to change work location or shift to accommodate last-minute emergencies, coverages of sites, and/or any other Facilities Management operational needs.

Wage/Salary: $ 32.04 per hour ($ 48.06 - weekend differential)

Essential Functions

Management and Operations

• Coordinate the cleaning aspects of the facilities in a manner that protects, maintains, and improves the quality of the janitorial services, maintaining the value-added asset to the customer.
• Monitor overall janitorial performance, as per the scope of work and contractual agreements.
• Manage multiple porters, through effective communication, supervision, training, and scheduling to ensure tasks are completed on time and within budget.
• Monitor the performance of all designated crew workers of contracted services and take necessary action to assure performance and contracted services are performing up to our maximum standards.
• Purchase and recommend better use of building and maintenance supplies, machinery, and equipment.
• Knowledge of computer programs (Excel and Word).
• Track and document daily attendance (report to dispatch by radio or phone) and incident reports related to inappropriate crew behavior or safety.
• Teach, train, counsel, and mentor all crew members for increased performance.
• Must have janitorial etiquette (understand how to perform job tasks while least disturbing Shelter staff and residents) and deliver an immaculate service.
• Ensure all required documents for attendance and billing are properly completed and signed by the designated person.
• Perform other tasks not listed as needed.

Competencies

Results Driven – can be counted on to exceed goals successfully, bottom line oriented, pushes self and others for results.
Problem-Solving – uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, looks beyond the obvious, and doesn’t stop at the first answers. Troubleshooting and proactively fixing potential problems as they arise.

Timely Decision Making – makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure, able to make a quick decision.

Staff Development – holds frequent development discussions, is aware of each transitional worker’s short-term career goals, pushes direct reports to accept developmental moves, work on their job readiness techniques, and reminds them to make appointments with their case counselors. The focus will always be on training and developing the transitional workers to learn the janitorial trade and assist in preparing them for the next job.

Organizing – can utilize resources (people, funding, material, support) to get things done, can orchestrate multiple activities at once to accomplish a goal, uses resources effectively and efficiently, and arranges information and files in a useful manner.
Time Management – uses time effectively and efficiently, values time, concentrates efforts on the most important priorities, gets more done in less time than others, and can attend to a broader range of activities.

Qualifications

• Must have a valid NYS Driver’s license and a good driving record.
• Associate degree, or equivalent vocational/technical training required; bachelor’s degree preferred.
• A minimum of three (3) years of technical experience and knowledge of the janitorial industry and systems.
• A minimum of (2) two years of supervisory experience with five or more employees and demonstrates good leadership qualities.
• Must have excellent communication skills and the ability to communicate effectively with employees and customers.
• Must be able to prepare reports, job descriptions, job tasks, and other vital reports in Excel and Word.
• Must be able to supervise, train, and direct multiple employees.
• Must have janitorial technical skills including the use of chemicals, equipment, waxing and stripping floors, carpet extracting, team cleaning, scrubbing and recoat, bathroom cleaning, and specialty services.
• Must be flexible and/or able to cover or work during any shift, weekday, weeknight/overnight, and/or weekend shifts, at any of the locations with limited notice, and as requested by management.
• Knowledge and use of email, Microsoft Office Word, and Excel.