Hope's Closet-Store Manager

Position Summary and Primary Duties

This position is responsible for conducting the daily operations of Hope’s Closet Thrift store and Donation Center while providing leadership to all staff, volunteers and community service workers and maintaining a clean, well-organized store and production area. The Store Manager is a good steward for all loss prevention issues including employee safety.

Essential Duties

The following are the duties and responsibilities associated with the position. Reasonable accommodation will be provided, as needed.

• Coordinates and assists in training all staff.

• Promotes positive customer and donor care throughout the store.
• Make sure all policies and procedures are understood and followed by staff.
• Assure pricing strategies are consistent and in line with pricing guidelines.
• Responsible for cultivating best practices with the goal of consistent operations including donor relations.
• Responsible for seasonal storage policies, stock rotation, and seasonal changeover.
• Works closely with the Regional Managers to make sure the store meets monthly goals.
• Responsible for a clean, safe, and well-maintained store including the sales floor, production room, outside containers, and parking lot.
• Coordinates effective staff coverage with Regional Managers.

• Occasionally cover open shifts and work outside scheduled hours.
• Prepare and transport daily deposits and other bank transactions.
• Attend all required staff meetings and training opportunities.

Supervisory Duties

• Oversee staff time keeping, including scheduling, time submission for payroll, and time off requests.
• Provide regular and ongoing encouraging and critical feedback necessary for staff team members to grow and develop.
• Oversee and apply corrective action fairly.
• Conduct timely performance reviews.

Qualifications

• High School Diploma/GED.
• At least two years of customer service experience.
• Prefer minimum of two years management/leadership experience.
• Proficient in Microsoft and the ability to learn new programs.
• Excellent oral and written communication skills.

Physical Requirements/Environmental Conditions

With reasonable accommodation, must have the ability to:

• Respond to telephones, written correspondence, and other auditory and visual stimulation.
• Remain calm under stress and have the emotional and physical stamina to deal with a variety of stressful situations.
• Frequently sit, stand, bend, kneel, and walk.
• Frequently lift and carry items of at least 40 pounds.
• Occasionally climb stairs or inclined surfaces.
• Occasionally work outside during night hours and/or inclement weather.