IT Applications Analyst

Title: Applications Analyst

Department: Information Technology

Reports to: Application Development and Support Manager

FLSA: Non-exempt

Job Grade: 11

Job Purpose: Manages the quality control program throughout the product development lifecycle providing testing and systems expertise in order to facilitate the successful delivery of new and enhanced products and services. Serves as the centralized point of maintenance and communication in support of the document imaging and loan origination systems. Provides initial support and triage helpdesk application issues.

Essential Job Results:

JOB SPECIFIC RESULTS

1. Primary point of contact for employee support and for vendor management when troubleshooting on applications systems. Works closely with Risk Management to ensure compliance and risk issues related to projects and new development that are implemented.
2. Performs initial review of application helpdesk tickets and routes helpdesk tickets to appropriate internal resource or opens ticket with vendor if needed. Manages resolution with both vendors and internal staff. Ensures SLAs along with issue classification are managed.
3. Performs systems administration for loan origination system and document imaging system to include user configuration, setup, workflow, automation, and rate configurations.
4. Manages the product roadmap and deployment strategy for the applications assigned.
5. Partners with Enterprise Systems Program Manager as an IT liaison and works with project team and coordinates appropriate IT resources as needed. Coordinating with internal and external stakeholders to establish system goals and requirements for upgrades and new functionality of applications.
6. Serves as a conduit between Program and Project Management and other departments within the Credit Union when supporting projects in the areas of testing and business requirements
7. Translates technical specifications into clear non-technical requirements allowing business requirements to be understood by all stakeholders.
8. Serves as product owner and system admin for specific software applications as needed.
9. Ensures quality assurance best practices are implemented by collaborating with business process owners and IT to develop test cases and plans and schedule testing utilizing resources from impacted areas. Works closely with the development team to ensure quality controls are met as part of the software development lifecycle.
10. Recommends technical, process, and behavioral solutions to problems based upon business requirements. These solutions should reduce costs, drive efficiency, improve member experience, or coincide with the Credit Unions strategic plan.
11. Manages relationships with service providers when outsourcing services or procuring technical solutions to ensure the deliverables achieve desired goals and objectives. Maintains system expertise on these systems for the Credit Unions IT function. As necessary will play the role of product owner for certain critical systems.
12. Writes and disseminates test plans and project documents, including procedures, proposals, progress reports and presentations.
13. Develops and presents workflow diagrams, process maps, and recommendations identifying current and future state for stakeholders, directors, and Senior Staff. Utilizes communication tools to update stakeholders, directors, and Senior Staff on current project status, project roadblocks, and present clear options for management decision-making.
14. Works with HR to facilitate training plans and communicate to all impacted areas well in advance of changes being implemented.

GENERAL STAFF RESULTS

1. Protects both members and staff by keeping information confidential, sharing on a business-related as-needed basis only.
2. Engages in problem resolution by clarifying the member and/or employee issues; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution; and keeping the supervisor informed of problems and solutions.
3. Complies with UKFCU policies and procedures by enforcing and adhering to internal UKFCU procedures and board-established policies.
4. Complies with federal, state and local regulations and legal requirements by enforcing and adhering to requirements.
5. Maintains professional and technical knowledge by maintaining an awareness of competitors rates and terms, industry trends and technology; attending staff meetings; identifying opportunities to attend seminars that enhance skills and maintain knowledge of new products that could assist in improving operational effectiveness; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.
6. Contributes to a team effort by accomplishing corporate and individual goals and other related results as needed.

KEY COMPETENCIES

• Professionalism in all communications.
• Commitment to the Credit Union movement and philosophy.
• Integrity in all actions.
• Ability to identify the needs of the member and provide services to meet those needs.
• Accountability to established metrics and performance goals.
• Demonstrate the following key leadership attributes: Collaboration and Teamwork, Professional Responsibility, Courage and Respect, Development of the Team, and Planning for the Future.

MINIMUM REQUIREMENTS

• Bachelors degree in business or related field, or equivalent related work experience.
• 3-5 years of similar or related experience in an equivalent role.
• Familiar with loan origination systems, imaging and archiving, and core systems processing.
• Experience with Meridian Link, Synergy, and Episys preferred.
• Advanced PC and general computer experience including PowerPoint, Excel and Visio.
• Ability to communicate with others individually and in groups, fielding questions, responding to complaints and negotiating to desired outcomes.
• Ability to define problems, collect data, establish facts and draw conclusions while dealing with a variety of abstract and concrete variables.
• Ability to understand business practices to identify process improvement opportunities.
• Ability to complete assigned project tasks within established schedule.
• Ability to travel to branch locations to facilitate project activities
• Ability to write reports, correspondence, policies and procedures.
• Ability to work independently.
• Previous financial institution experience preferred.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to walk and stand. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will be required to work mostly indoors in a climate controlled office setting.

MENTAL DEMANDS:

The mental characteristics necessary to competently perform this job include the occasional need to be persuasive, use good judgment; and, the continuous need to use auditory perception, memory, and reasoning ability.

*The intent of this job description is to provide a representative summary of the types of results that will be required of the positions given this title, and shall not be construed as a declaration of the specific responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically outlined in this description.

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UKFCU is an equal employment opportunity employer and is committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. UKFCU invites you to review the current "EEO Is the Law" poster as part of the application process. A link to the most current posters is. Please also see the 2015 Supplemental EEO Poster.

Applications are only accepted through our online application system. However, if you need assistance with any part of the application process or are unable to apply online because of a medical condition or disability and need an accommodation, please contactto let us know the nature of your request. Please note, UKFCU accepts only employment applications that are complete and received by the Office of Human Resources by the specified deadline for each opening.

The Credit Union leadership recognizes that to achieve its vision and mission, it must embed the values of Diversity, Equity, and Inclusion (DEI) in all aspects of the Credit Union's work. Together, the staff, membership and communities are diverse and as such, the Credit Union must reflect and respect that diversity. The Credit Union's leadership recognizes and believes when an organization's leadership and staff are representative of the people that it serves, it can better meet its vision and mission. Further, the Credit Union leadership believes that it benefits when diverse perspectives are represented, respected and included among the discourse and decision-making that takes place at the Credit Union, and with and among its staff, membership and communities.

This position allows for an optional hybrid work arrangement which includes a combination of both in-office and remote work arrangements. (Maximum of two days remote, three days in-office). To be eligible for the program, employees must complete a minimum of 6 months of continuous, regular employment, be in good standing, and submit a formal hybrid work application prior to being eligible for hybrid work, pending supervisor approval. Work schedules will be established by the employee's supervisor according to business needs. Working locations and schedules may be altered at management discretion.