Teller (Merritt Island)

Tellers are responsible for providing exceptional service to members and assisting them with various types of transactions, examining checks, referring credit union products and services, and balancing their cash drawer each day. Tellers are generally the first point-of-contact for members and are responsible for meeting the members initial request and are proactive in referring Launch products and services to every member to enhance their financial wellbeing. Tellers are also responsible for complying will all safety and compliance procedures to protect the assets of the Credit Union and its members, communicating effectively, and promptly resolving member issues.

Processes a variety of transactions (i.e., deposits, withdrawals, transfers, loan payments, check cashing, buys and sells cash etc.).
1. Examines checks for validity and processes them through Teller Capture. Determines and places applicable holds on checks in accordance with Reg. CC. Reviews alerts placed on member records and responds accordingly.
2. Balances cash drawer and checks daily. Accurately accounts for all cash and monetary instruments.
3. Verifies the member's identity and communicates with members according to service standards.
4. Educates members on credit union products and services. Identifies member needs for additional products/services and refers them to branch representatives. Meets production goals.
5. Resolves member issues promptly and professionally.
6. Maintains the highest level of confidentiality with all information obtained.
7. Monitors the member-tracking system and assists members in timely manner.
8. Contacts Collections regarding member payments.
9. Follows and ensures compliance with all operational procedures that are required to maintain accuracy, manage risk, prevent fraud, and protect members.

1. Assists other tellers as needed.
2. Assists Member Services with scanning documents into the optical system. Prints Membership Cards and processes check orders.
3. Completes the End of Day balance sheet and ensures the branch balances with the Accounting Department. Sorts the daily work for the branch.
4. Checks email for updates.
5. Processes and balances the ATM and posts night drop transactions.
6. Prepares coin bags to ship to Brinks.
7. May assist members with their Safe Deposit Boxes.
8. Follows all Launch Credit Union policies and procedures.
9. Completes compliance training assignments in a timely manner.
10. Attends meetings and training sessions as required.
11. Performs other duties as assigned.

None

1. A minimum of one year of similar or related experience.
2. A high school diploma or GED.
3. Ability and willingness to identify member needs and make appropriate product/service recommendations to meet those needs.
4. Displays courtesy, tact, and diplomacy during personal contact with others inside and/or outside of the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Strong written, verbal, and interpersonal skills.
5. Mathematical skills. Accurate cash handling skills.
6. Must be proficient with the use of computers. Ability to quickly learn software applications, multiple programs, and systems.
7. Must be knowledgeable or ability to quickly learn and understand the applicable regulations (i.e., Reg D, CC, BSA, TISA, etc.).
8. Ability to work under pressure in a fast-paced environment and multitask.
9. Good judgment, decision making, and problem-solving skills.