Care Consultant

Position Summary:

Provide guidance and support to individuals impacted by Alzheimer's disease and other dementia. Respond to disease related questions/situations by providing guidance, problem-solving, decision-making support, crisis assistance, and connections to local services. Conduct assessments and action plans that identify needs and offer interventions based on those needs, including assistance with future planning, and in-depth education about the disease and caregiving. Responsible for implementing new and established programs and services with a strong emphasis on reaching new, underrepresented communities with volunteer-delivered programs.

This is a grant funded position.

Responsibilities

Essential functions and responsibilities include, but are not limited to:

• Ability to handle high emotions, trauma, and grief of constituents with calmness and empathy to assess their current situation and take the next appropriate step(s) while upholding the Alzheimer's Association policy on client confidentiality.
• Build rapport to engage constituents through various programs and services to help them better understand Alzheimer's disease, the progression, and the needs of people living with the disease.
• Provide accurate and efficient documentation for interactions including the presenting issue and goal, interventions, and action plans.
• Ability to plan and execute social engagement events and facilitate support groups within a territory.
• Determine appropriate interventions and resources to link callers to education, support, local community resources, and emergency/crisis services if needed.
• Follow established Association Helpline/Care Consultation policies, procedures, business rules, and protocols.
• Achieves and implements grant funded projects (where applicable) to achieve Association objectives in accordance with enterprise grant policies and protocols.
• Ensures an adequate number of active volunteers are recruited to meet program needs through a comprehensive recruitment plan that leverages technology, tools and staff across all functions
  • Provides technical assistance, mentorship and support to Program Volunteers ensuring volunteer onboarding and accountability by regularly monitoring volunteer impact and taking action to improve volunteer performance
  • Drives ongoing retention and volunteer relationship management, including adoption of new tools and technology

Qualifications

• Bachelor's degree in human services, social work, psychology, counseling or equivalent experience in related fields.

Knowledge, Skills and Abilities

• Proficient counseling skills in listening, assessment, empathy, collaboration, goal setting, and action planning.
• Ability to handle interactions with constituents involving heightened emotions including crisis, abuse, suicide/homicide risk.
• Attention to detail and effective time management and multi-tasking skills.
• Familiarity with healthcare systems, mental health, aging and disability services, and Alzheimer's disease/dementia resources.
• Proven experience in community service development and sustained program integration.
• Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Travel, including evening and weekend work required.

Title: Care Consultant

Position Location: Syracuse, NY

Full time, based on 37.5 hours per week minimum

Position Grade: 205 ($58,500 annually)

Reports To: Director of Care and Support

Who We Are:

The Alzheimer's Association is the leading voluntary health organization in Alzheimer's care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia- by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.

At the Alzheimer's Association, our employees are at the core of all we do. Our network of more than 1,900 employees across the United States makes a difference each and every day for those impacted by Alzheimer's and those at risk for the disease.

We warmly invite qualified applicants to consider this opportunity to make a life-changing impact on the millions living with Alzheimer's, their caregivers and those that may develop the disease in the future. Read on to learn more about the role, then visit our website to explore who we are and why we've been recognized as a Best Place to Work for the last twelve years in a row.

At the Alzheimer's Association, we believe that diverse perspectives are critical to achieving health equity - meaning that all communities have a fair and just opportunity for early diagnosis and access to risk reduction and quality care. The Association is committed to engaging underrepresented and underserved communities and responding with resources and education to address the disproportionate impact of Alzheimer's and dementia.

The Alzheimer's Association is committed to diversity, equity and inclusion in the workplace and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan.

Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing.