Resident Support Associate

Job Summary:

Aurora Military Housing, a leader in the real estate development, construction and property management industry, is committed to providing America’s military families with the quality homes and neighborhoods they deserve. We recognize the commitment military families make to our country and respond by providing comfortable homes in friendly neighborhoods.

Employees occupying this classification perform a variety of general administrative functions. The U-Fix-It Clerk is responsible for maintaining accurate U-Fix-It inventory, scheduling appointments, providing daily customer support to residents, as well as providing accurate memos and reports to management.

Distinguishing Characteristics:

The U-Fix-It Clerk performs a variety of property management and administrative functions for Aurora Military Housing. He/She often has direct contact with potential tenants, resident tenants, vendors and the Military, and as such, must have a pleasant demeanor, possess strong people skills and the ability work well with people from diverse social and economic backgrounds. He/She is to conduct business in a manner that attracts and retains residents by performing the general duties and specific duties, as well any other duties as assigned. This is a bargaining unit position.

This position is responsible for various duties relating to customer service and inventory management, including data entry, auditing, scheduling, as well as communicating with, assisting, and educating residents.

Job Duties and Essential Functions:

• Provide a positive customer experience for all customers (callers, visitors, and online inquiries), greeting and engaging residents in a professional, respectful, and helpful manner. Provide timely follow up to all residents, ensuring consistent communications.
• Maintain and sets up blind cleaner. Instruct residents on proper use.
• Perform administrative duties to include but not limited to answering telephones, filing, scanning, emailing, and reproducing copies.
• Receive and stock items, occasionally operating a forklift or pallet jack.
• Distribute and track seasonal products (i.e. fertilizer, lime, grass seed, hose bib covers, ice melt, etc.).
• Maintain, distribute, and track rentable tools (including black lights, carpet shampooer, yard tools, etc.) ensuring all tools are safe, operational and clean upon distribution to residents.
• Distribute and track U-Fix-It supplies and equipment to residents.
• Perform substantial amount of data entry in the computer to include but not be limited to inputting inventory changes, creating and updating appointments, inputting memos documenting interactions or assistance provided.
• Instruct residents on safe and proper usage of supplies and equipment provided by U-Fix-It.
• Maintain and distribute MSDS sheets for all cleaning supplies and chemicals used or distributed by U-Fix-It.
• Communicate openly and proactively with warehouse team to ensure non-inventory items remain well stocked.
• Maintain work areas in clean, organized, and safe condition, ensuring all inventory is well stocked and all overstock is accounted for.
• Occasionally assist in custodial work, including sweeping, mopping, vacuuming, emptying trash, cleaning windows, etc. in common areas, residential units and in other work areas.