Order Verification Field Specialist

Please note this position is not a clerical position and requires a working knowledge of construction.

The Order Verification Field Specialist will be charged with the timely completion of the order verification process, (virtual and in person), for each replacement order in his/her assigned area of responsibility. The primary function of this position is to gather correct job site and product requirements and clearly communicate installation processes to set realistic expectations with our homeowner customers. This position may also assist with installation recovery work as needed. Continually strive for 100% “Very Satisfied” customers.

Responsibilities/Accountabilities include the following, but not limited to:
• Must be fully knowledgeable on all aspects of the Order Verification Process.
• Responsible for the timely execution of the Order Verification process.
• Communicates effectively with customers and serves as a professional Pella representative on all job-sites assigned to him/her.
• Responsible for setting realistic expectations with the homeowner of what they can expect from the Pella Installation Process.
• Must have knowledge and experience to take and record accurate measurements.
• Performs job site inspections to assess home for water intrusion, rot, mold, and other issues.
• Confirms job-site suitability for the install process and work with homeowner to resolve any discovered issues. Provides documentation and photos when applicable to assist installation teams.
• Responsible for controlling cost of projects and recoveries.
• Works with both the sales team and installers to ensure seamless order fulfillment
• Delivers missing items needed for installations to job sites to increase first time completion rate as needed
• Visits job sites to determine of the end result of the installations met manufacturing guidelines for installations and will report any concerns to their manager.
• Provides training as needed to Retail Sales Consultants
• Ensures that prescribed job site safety rules are always followed during the order verification process.
• Performs minor service or installation tasks to improve customer satisfaction and complete a job in a timely manner.
• Demonstrates a personal commitment to the highest quality of work.
• Must have a valid driver’s license and be in compliance with company Fleet Safety Policy
• Maintains assigned company vehicle

Skills/Knowledge:
• Strong construction knowledge
• Interpersonal skills
• Communication skills: written, verbal and listening
• Good time management and organizational skills
• Adaptability to daily changing situations
• Ability to multi-task
• Proficiency with Microsoft® Office and smart devices, and ability to learn internal software programs and applications.

Qualifications

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Must have High-School Diploma or GED, AA or Technical degree preferred, 1-3 years related experience and/or training; or equivalent combination of education and experience preferred. Prior knowledge of general construction applications and terminology and/or window and door applications or components is required. Prior experience with power tools is required (i.e. table saw, circular or miter saw, pneumatic nail gun, power drill etc.) Remodeling and/or window and door replacement experience is a plus.